Ted Taylor
Atlanta,GA
Summary
Dedicated Customer Service professional with 15+ years of knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a solid understanding of management-level positions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BGCO Public Sector Coordinator
Verizon
01.2018 - Current
- Provide support with innovative technology, products, and services to our business, federal, and government clients
- Account maintenance, problem-solving, and troubleshooting in a high-volume call center
- Mitigate disconnects with alternatives based upon account analysis, activity and discovery through customer communication.
Assistant Manager
Hibbett Sports
10.2014 - 01.2018
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Increased sales through effective merchandising strategies and targeted promotions
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Information Technology -
Fayetteville Technical Community College
Fayetteville, NC11.2019
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Technical Support
- Network Troubleshooting
- Critical Thinking
- Retail Sales Customer Service
- Inventory Tracking and Management
- Risk Mitigation
- Performance Monitoring and Evaluation
- Data Entry
- Team Leadership
- Verbal and Written Communication
- Scheduling and calendar management
- Point of Contact
Certification
- Associate Professional in Human Resources 1/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BGCO Public Sector Coordinator
Verizon
01.2018 - Current
Assistant Manager
Hibbett Sports
10.2014 - 01.2018
Information Technology -
Fayetteville Technical Community College
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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