Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Karl A.J. Matthes

Sandy,UT

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

9
years of professional experience

Work History

Verizon

Public Sector Coordinator
08.2018 - 07.2021

Job overview

  • Provided industry-leading customer service on government accounts including price plan analysis, technical support, and processing orders.
  • Partnered with account liaisons, fraud prevention, and government financial services to ensure that Verizon leads the industry serving local, state, and federal government customers.
  • Developed training materials and conducted workshops to improve team performance and efficiency.
  • Resolved customer inquiries through effective communication and problem-solving strategies.

ClearSource BPO

Lead Agent
01.2018 - 07.2018

Job overview

  • Provided exceptional customer service support for Traeger Grills, including technical support, order processing, dealer support, coordination with fulfillment centers and authorized service centers.
  • Promoted to a lead agent because of my natural ability to lead, train, my quick learning of the knowledge base, the thoroughness of my work and the quality of the customer service experience I provide.
  • Led team in delivering exceptional customer service, enhancing client satisfaction and retention rates.
  • Developed and implemented training programs for new agents, improving onboarding efficiency.

Jet's Pizza

Assistant Manager
01.2017 - 07.2017

Job overview

  • Supervised daily restaurant operations to ensure exceptional service and adherence to quality standards.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

CSS Corp

Team Leader
03.2015 - 07.2016

Job overview

  • Mentored team members, fostering professional development and improving overall team performance.
  • Led cross-functional teams to enhance customer support processes and improve service delivery.
  • Analyzed performance metrics to identify areas for process improvement and implement effective solutions.
  • Compiled Quarterly Business Reports and presented data to Client

Baskin Robbins

Manager
08.2012 - 03.2015

Job overview

  • Oversaw daily operations to ensure efficient service and product availability.
  • Trained and mentored staff, enhancing team performance and customer satisfaction.
  • Implemented inventory management strategies to minimize waste and optimize stock levels.
  • Developed promotional campaigns to increase sales and boost brand visibility in the community.

Education

Salt Lake Community College
SLC, UT

from Computer Science
06.2025

University Overview

  • President's List Fall 2023

Salt Lake Lutheran High School

Diploma
01.2010

University Overview

Skills

  • Tech Support
  • Excel
  • Google Workspaces
  • Windows
  • OSX
  • Android
  • iOS
  • Troubleshooting
  • Multitasking and organization
  • Data entry
  • Decision-making
  • Customer service

Interests

Currently enrolled in a Wilderness First Responder Course I love cycling, hiking, running, and being in the outdoors

Timeline

Public Sector Coordinator
Verizon
08.2018 - 07.2021
Lead Agent
ClearSource BPO
01.2018 - 07.2018
Assistant Manager
Jet's Pizza
01.2017 - 07.2017
Team Leader
CSS Corp
03.2015 - 07.2016
Manager
Baskin Robbins
08.2012 - 03.2015
Salt Lake Lutheran High School
Diploma
Salt Lake Community College
from Computer Science

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Karl A.J. Matthes