Teddy Armijo
Liberty Hill
Summary
Dynamic and results-driven Technical Program and Operations Leader with over 25 years of experience spanning corporate, technical, and ministry environments. Proven track record of directing large-scale helpdesk and incident management programs at Amazon, while also leading media, IT, and production teams in nonprofit and church settings. Skilled in sound, lighting, video production, and IT systems, with expertise in process improvement, team leadership, and cross-functional collaboration. Recognized for combining technical excellence with creative vision to deliver high-quality results, streamline operations, and enhance organizational impact.
Overview
36
36
years of professional experience
Work History
Technical Program & Operations Leader
Amazon
01.2007 - Current
- Led Tier 1 and Tier 2 helpdesk operations supporting large-scale global teams; managed day-to-day performance, SLAs, and service delivery for business-critical systems.
- Directed a team of incident and problem managers to minimize downtime and ensure rapid restoration of service during critical events.
- Developed and implemented standardized processes that evolved into long-term operational programs adopted across multiple departments.
- Owned end-to-end lifecycle of numerous initiatives, from identifying needs and defining scope to designing workflows and driving execution.
- Partnered with engineering, operations, and leadership teams to establish incident response protocols and root cause analysis frameworks that improved resolution times and system reliability.
- Introduced process automation and knowledge management solutions that improved operational efficiency and reduced escalations.
- Mentored and developed helpdesk and incident management professionals, fostering a culture of accountability, continuous improvement, and customer focus.
- Acted as a trusted liaison between technical teams and senior leadership during high-impact events, providing clear communication and post-incident reporting.
- (Progressed through roles including Customer Service Associate, Helpdesk Specialist, Helpdesk Manager, and Incident Manager)
Technical Director / Media Production Lead
Word of Faith Center
01.2008 - 01.2018
- Led all aspects of media and technical operations, including video production, sound, lighting, duplication, and desktop publishing.
- Produced and edited multimedia content for services, special events, and digital distribution, maintaining high production quality and brand consistency.
- Introduced green screen technology, expanding creative capabilities for video announcements, promotions, and teaching segments.
- Collaborated on stage and sanctuary redesign projects, integrating modern audiovisual systems to enhance the worship and attendee experience.
- Oversaw volunteer and staff teams, providing technical training and ensuring smooth execution of live and recorded productions.
- Managed audio/video archiving and duplication for distribution through various media channels.
Technical Director / Media & IT Manager
Legacy Church
01.1994 - 06.2007
- Directed all aspects of technical production for live services and events, including sound, lighting, video, and stage operations.
- Produced, edited, and managed video content for church television and radio broadcasts, as well as promotional and teaching materials.
- Wrote, directed, and produced video projects supporting ministry initiatives, community outreach, and special events.
- Served as the video documentarian for all new construction projects, capturing progress and producing visual archives for leadership and congregational updates.
- Managed all desktop publishing, graphic design, and print production, ensuring consistent brand identity across church communications.
- Provided IT support and network management for staff systems, software, and audiovisual infrastructure.
- Oversaw bookstore operations, including inventory, sales, and volunteer coordination, maintaining a positive customer and ministry experience.
- Collaborated with pastoral and creative teams to develop media strategies that enhanced engagement and message reach.
Department Manager / Store Reset Associate
Walmart
01.1990 - 01.1995
- Oversaw daily operations, merchandising, and inventory management for assigned departments, maintaining compliance with corporate standards and achieving strong performance metrics.
- Supervised and trained associates to ensure consistent execution of merchandising plans, excellent customer service, and adherence to safety and operational procedures.
- Supported large-scale store reset initiatives, coordinating product placement, signage updates, and layout changes to align with new company strategies.
- Recognized for reliability, leadership, and the ability to quickly adapt to changing priorities during major retail transitions.
- Promoted to Department Manager within months of rejoining the company in 2007 due to strong performance and leadership skills.
Education
Associate of Arts - Biblical Studies
Victory Bible College
Albuquerque, NM01.1995
Skills
- Technical Leadership & Operations Management
- Incident & Problem Management (Tier 1 & Tier 2 Support)
- Helpdesk Systems & Process Improvement
- IT Support & Infrastructure Administration
- Audio, Video & Lighting Production
- Media Editing, Post-Production & Broadcasting
- Graphic Design & Desktop Publishing
- Project Management & Workflow Optimization
- Team Leadership, Training & Mentorship
- Cross-Functional Communication & Collaboration
- Creative Direction & Content Development
- Process Automation & Knowledge Management
Timeline
Technical Director / Media Production Lead
Word of Faith Center
01.2008 - 01.2018
Technical Program & Operations Leader
Amazon
01.2007 - Current
Technical Director / Media & IT Manager
Legacy Church
01.1994 - 06.2007
Department Manager / Store Reset Associate
Walmart
01.1990 - 01.1995
Associate of Arts - Biblical Studies
Victory Bible College