Teddy Granillo
Tucson,AZ
Summary
Dedicated Front End Supervisor with proven ability in customer service, performance coaching, and employee training. Committed to enhancing store operations and building strong relationships to improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
dd's Discounts
Tucson, Az
12.2022 - 07.2025
- Supervised daily operations to ensure efficient customer service and store performance.
- Trained new staff on company policies and customer engagement strategies.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Maintained store cleanliness and organization in high-traffic areas for safety compliance.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and resolved issues to achieve complete satisfaction.
- Assigned roles to team members based on their skills and shift demands.
- Cultivated professional relationships with guests to enhance customer retention through coordinated service.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Identified improvement opportunities within department and developed effective solutions.
- Welcomed large volume of guests and improved overall customer service.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Lead Driver
EDS Service Solutions
Tucson, Arizona
08.2020 - 08.2021
- Operated and maintained delivery vehicles, ensuring timely transportation of goods.
- Monitored vehicle performance and reported maintenance needs promptly.
- Ensured compliance with safety regulations during all transportation activities.
- Trained new drivers on company policies and driving protocols to promote adherence.
- Communicated effectively with clients to confirm delivery details and timelines.
- Implemented best practices to enhance operational workflows within the team.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Collaborated closely with dispatchers to ensure smooth operations.
- Coordinated delivery of goods to customers, prioritizing on-time service and customer satisfaction.
Hairstylist
Supercuts
Tucson, AZ
06.2015 - 02.2017
- Provided customized haircuts and styling services to diverse clientele.
- Recommended hair care products based on client needs and preferences.
- Maintained a clean and organized workstation to ensure safety and efficiency.
- Executed color treatments using industry-standard techniques to enhance client satisfaction.
- Educated clients on hair maintenance and styling techniques to promote long-term hair health.
- Managed appointment scheduling to optimize client flow throughout the day.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended tailored hair care products to meet individual client needs and preferences.
- Managed cash register transactions during checkout process.
- Applied highlights, lowlights or other coloring techniques.
- Monitored and recorded inventory levels of styling supplies to ensure availability.
server
Pelio Grill
Tucson, Az
08.2014 - 09.2016
- Delivered exceptional service to guests in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and issues to improve overall dining experience.
- Assisted in training new servers on menu items and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Vocation - Business Technology
Fred G. Acosta Job Corps Center
Tucson05-2011
GED -
Pima Community College
Tucson, AZ03-2011
Skills
- Customer service management
- Employee training
- Training and mentoring
- Performance coaching
- Team management
- Team supervision
- Shift scheduling
- Inventory management
- Cash handling
- Transaction management
- Opening and closing procedures
- Financial reporting
- Attention to detail
- Time management
- Relationship building
- Goal setting and achievement
- Listening skills
- Goal setting and achievement
- Customer service management
Timeline
Front End Supervisor
dd's Discounts
12.2022 - 07.2025
Lead Driver
EDS Service Solutions
08.2020 - 08.2021
Hairstylist
Supercuts
06.2015 - 02.2017
server
Pelio Grill
08.2014 - 09.2016
Vocation - Business Technology
Fred G. Acosta Job Corps Center
GED -
Pima Community College