Tedra Smith
Chicago,IL
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Minis Inc Walk-In Clinic and Pediatrics on Demand Inc Urgent Care
Oak Lawn, IL
08.2024 - 04.2025
- Managed patient check-in processes to ensure efficient appointment scheduling and accurate data entry.
- Coordinated communication between healthcare providers, patients, and insurance companies to facilitate seamless service delivery.
- Implemented electronic health record (EHR) systems to enhance patient information accessibility and accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Administrative Assistance for New Members Department
Rainbow PUSH Coalition
Chicago, IL
08.2015 - 07.2024
- Performed duties within the Constituents Services / Community Affairs Department
- Retrieved voicemail/email for Chief of Staff to prepare Rev. Jesse Jackson, Sr. monthly events
- Oversee yearly Food Basket Give-A-Way for 600 individuals
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Admission Advisor
Kaplan University
Chicago, IL
09.2009 - 10.2010
- Assisted students in reaching their education career goals through the enrollment process
- Disseminated pertinent financial aid information by acting as liaison between the student and their Financial Aid Representative during admissions process
- Analyzed student data trends to inform strategic planning and decision-making for program offerings.
Retention Specialist
Comcast Cable Company
Tinley Park, IL
11.2005 - 05.2006
- Answered and resolved over 100 calls daily within a call center
- Designed and maintained reports tracking customer satisfaction and retention outcomes for management review.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Analyzed customer feedback to identify trends and improve retention strategies.
Education
Bachelor of Science - Human Services
Kaplan University
Chicago07-2013
Associate of Science -
Robert Morris College
Chicago05-1987
Skills
- Front desk operations
- Customer service
- Appointment scheduling
- Insurance verification
Timeline
Medical Receptionist
Minis Inc Walk-In Clinic and Pediatrics on Demand Inc Urgent Care
08.2024 - 04.2025
Administrative Assistance for New Members Department
Rainbow PUSH Coalition
08.2015 - 07.2024
Senior Admission Advisor
Kaplan University
09.2009 - 10.2010
Retention Specialist
Comcast Cable Company
11.2005 - 05.2006
Bachelor of Science - Human Services
Kaplan University
Associate of Science -
Robert Morris College