Summary
Overview
Work History
Education
Skills
Timeline
Generic
Terion Miles

Terion Miles

Customer Service
Irving,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Santander
Dallas, Texas
07.2020 - Current
  • Research, analyze, and complete independent reviews in accordance with servicing protocols and guidelines
  • Solve complex problems, time sensitive inquiries, and multi-task in high volume situations
  • Utilize acute attention to detail and research skills to identify gaps in servicing protocols
  • Offer innovative solutions to resolve inquiries to benefit the company, our customers, and regulatory agencies
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Articulate research finding clearly and accurately to the customer through written correspondence
  • Ability to meet key performance standards in a fast-paced stressful environment
  • Experienced with writing customer correspondence
  • Strong dispute resolution skills
  • Ability to challenge tentative voice
  • Strong written and interpersonal skills

Store Manager

Ace Cash Express
Lake Worth, Texas
11.2018 - 05.2020
  • Speak with District managers daily to resolve pending and missing documents for funding by phone, fax, or email
  • Training employees on how to complete loan applications and enter into systems
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Loan Modifications
  • Generating calls to delinquent borrowers who are considered high-risk
  • Skip Tracing
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Loan servicing and maintain payroll information
  • Compute Payoff
  • Balanced cash drawers and made bank deposits

Training Manager

First Cash Pawn
Hurst, Texas
01.2018 - 10.2018
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Wireless Team Lead

MarketSource
Cedar Hill, TX
01.2017 - 01.2018
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Diploma -

Parkers Chapel High School
EL Dorado, AR
01.2012 - 1 2016

Skills

Sales expertise

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Timeline

Customer Service Representative

Santander
07.2020 - Current

Store Manager

Ace Cash Express
11.2018 - 05.2020

Training Manager

First Cash Pawn
01.2018 - 10.2018

Wireless Team Lead

MarketSource
01.2017 - 01.2018

Diploma -

Parkers Chapel High School
01.2012 - 1 2016

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