Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Teeciya House

Meridian,MS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Meridian,ms, MS
05.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Project Assistant - Remote

Amazon
Meridian, MS
08.2021 - 11.2023
  • Taking inbound calls for inquiries about online orders shipping concerns , and billing questions.
  • Answered inbound calls in a timely manner
  • documentation on customer account

Manager

Circle K
Meridian , MS
08.2020 - 05.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Associate of Applied Science - Cosmetology

Meridian Community College
Meridian, MS
05-2017

Skills

  • Complaint resolution
  • Information Security
  • Account updating
  • Data Entry

Timeline

Customer Service Representative

Walmart
05.2023 - Current

Project Assistant - Remote

Amazon
08.2021 - 11.2023

Manager

Circle K
08.2020 - 05.2023

Associate of Applied Science - Cosmetology

Meridian Community College

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Teeciya House