Teena Leyvas

Adhered to strict HIPAA guidelines to protect patient privacy.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation upon check in.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multi-line phone system and pleasantly greeted patients.
• Obtained insurance benefits and accumulations for upcoming procedures and office visits.

Called insurance companies to get precertification and other benefits information on behalf of patients.

• Maintained consistent follow-up on status of prior authorization requests.
• Calculated estimated copay based on current insurance benefits.
• Maintained files and controlled records to show correspondence activities.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Provided education and instruction to patients regarding referral or authorization process.

Responded to inquiries from callers seeking information.

• Answered phone promptly and directed incoming calls to correct departments.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled initial and return appointments for patients, adhering to internal policies while accommodating individual customer needs.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Performed various administrative tasks by filing, copying and faxing documents.

Inbound call center for Medicare. Educated customers on enrollment periods and access to self service features.

• Update accounts to maintain accurate insurance information.
• Actively listened to customers, handling concerns quickly and maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Met customer call guidelines for service levels, handle time and productivity.
• Attended telephone skills and program information training sessions.

• Wrote daily, weekly and monthly reports and maintained logs of clients activities and behaviors.
• Provided outpatient substance abuse treatment and classes to criminal justice clients.
• Offered home detention services to DUI and DWI offenders in surrounding cities.
• Maintained 30-50 client records within 5 city courts.
• Completed breathe and ankle monitoring on clients for duration of court ordered judgments.

Managed multi-line phone system and pleasantly greeted patients.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained current and accurate medical records for patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Adhered to strict HIPAA guidelines to protect patient privacy.