Teffany Fudge
Park Forest,IL
Summary
Driving Cross-Functional Efforts Through Customer Success & Leadership Trusted and proven professional background in office management, data analysis, and recruiting. Ability to bridge internal and external stakeholders. Passionate and highly skilled at fostering relationships, marshaling resources, and uncovering issues without reservation to achieve value added results. A natural leader, able to build high-performing teams, influence management, and deliver effective processes and procedures across all levels of the organization.
Overview
18
18
years of professional experience
Work History
Commissary Assistant Manager
CBM Premier (Cook County Department Of Correction)
07.2023 - 04.2024
- Plan and managed sale and delivery of commissary products to inmates within assigned division.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Office Manager
Reliable Health Care Services
12.2014 - 11.2015
- Recruited office staff, evaluated, and managed staff performance
- Reporting office progress to senior management and working with them to improve office operations and procedures.
- Created, maintained and updated filing systems for paper and electronic documents.
- Implemented procedural and policy changes to improve operational efficiency.
- Processed payroll in timely manner.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
CERTIFIED DIALYSIS TECHNICIAN
DaVita Health
05.2010 - 05.2014
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Improved patient outcomes by administering hemodialysis treatments accurately and efficiently.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Increased patient satisfaction ratings through consistent delivery of empathetic and compassionate care during each visit to clinic.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Medical Assistant
Aunt Martha's Health Center
04.2006 - 05.2010
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant Certification -
Westwood College
Calumet City, IL08.2006
Skills
- Customer Relations
- Staff Training and Development
- Employee Scheduling
- Cross-Functional Communications
- Operational Excellence
- People & Program Leadership
- Resource Allocation
- Organizational Change Management
- Team Building
- Relationship Management
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Technology Proficiencies
- Microsoft Office 365
- Monday
- Zoom
- Google Product Suite
- Excel
References
References are available on request.
Timeline
Commissary Assistant Manager
CBM Premier (Cook County Department Of Correction)
07.2023 - 04.2024
Office Manager
Reliable Health Care Services
12.2014 - 11.2015
CERTIFIED DIALYSIS TECHNICIAN
DaVita Health
05.2010 - 05.2014
Medical Assistant
Aunt Martha's Health Center
04.2006 - 05.2010
Medical Assistant Certification -
Westwood College
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