TEFFANY G TAPANGAN
Portland,OR
Summary
Efficient and motivated individual with solid foundation in providing medical assistance and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical documents, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Assistant
Northwest Podiatrists
Vancouver, WA
09.2024 - Current
- Coordinated communication between patients and healthcare providers to ensure quality care delivery.
- Answer high volume of calls for scheduling and answering inquiries with empathy and professionalism.
- Directed calls to appropriate personnel while maintaining a polite and professional demeanor.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Assisted with front desk operations, providing exceptional customer service to patients and visitors.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Trained new staff on office procedures and software applications for improved performance.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Server
Brookdale Senior Living Inc.
Portland, OR
04.2026 - Current
- Collaborated with kitchen staff to ensure timely and accurate meal delivery for all residents and guests.
- Delivered exceptional dining experiences when serving food and beverages by providing attentive service to residents and guests.
- Assisted in training new servers on menu items, service protocols, and resident interaction techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staffs.
Mail Handler
USPS
Portland, OR
01.2023 - 08.2024
- Sorted mail to place in trays and tubs
- Loaded mail on conveyor belts for prepping
- Prepared tubs and trays of mail in proper containers
- Printed proper placards and labels to place on containers
- Scanned placards to ensure assigned labels
- Placed trays of letters in designated containers
Fulfillment Associate
Amazon
Troutdale, OR
09.2022 - 12.2022
- Scanned bar codes on products for packing
- Packed customer orders in proper sized packages
- Received inventory to place in correct tubs
- Ensured packing speed met rate standard
- Troubleshooted problems on screens
- Followed directions on what is shown on screen
Online Retailer
Amazon
Portland, OR
11.2019 - 06.2021
- Managed own online retailing platform
- Researched potential products to launch
- Created original personal brand
- Designed packaging, page content, product listings, advertising and pictures
- Sourced products internationally with authorized suppliers
- Responded to customer questions, concerns and feedbacks
Sales Representative
Reign & Lively
Portland, OR
06.2019 - 10.2019
- Interacted through face to face approach, business-to-business (B2B)
- Pitched to 20-35 businesses daily in local, adjacent cities
- Communicated with 20-60 business owners, staffs and employees daily
- Represented popular mobile communication service
- Closed deals per week to upgrade and switch network carriers for customers
- Promoted to leadership position within two months
Education
Bachelor of Elementary Education - General Education
Xavier University - Ateneo De Cagayan
Philippines03-2019
Skills
- Maintaining confidentiality
- Customer service
- Administrative support
- Organization skills
- Attention to detail
- Time management
- Telephone skills
- Appointment scheduling
- Typing speed
- Data entry
- Strong work ethic
- Team collaboration
LANGUAGES
English
Native or Bilingual
Cebuano
Limited Working
Japanese
Elementary
Certification
- RMA - Registered Medical Assistant
- Oregon Care Partners Certificates
- Relias Training Certificates
Interests
- Committed to improving personal fitness through weekly workout, hiking, running and dancing
- Regularly practice mindfulness and meditation for overall wellness
- Learning new cooking recipes, techniques and expanding my culinary skills
- Enjoy road trips or travel plans with family and friends
Timeline
Server
Brookdale Senior Living Inc.
04.2026 - Current
Medical Receptionist/Assistant
Northwest Podiatrists
09.2024 - Current
Mail Handler
USPS
01.2023 - 08.2024
Fulfillment Associate
Amazon
09.2022 - 12.2022
Online Retailer
Amazon
11.2019 - 06.2021
Sales Representative
Reign & Lively
06.2019 - 10.2019
Bachelor of Elementary Education - General Education
Xavier University - Ateneo De Cagayan