Tega-Wende Zoma
Philadelphia,PA
Summary
Highly motivated Help Desk Technician and Assistant Manager with a proven track record at Total Wireless, specializing in technical troubleshooting, and effective leadership. Recognized for a strong work ethic and driving performance improvements while providing support and mentorship. Demonstrates adaptability in rapidly changing environments and excels in mastering new technologies quickly.
Overview
8
8
years of professional experience
Work History
Help Desk Technician
Total Wireless
Philadelphia, PA
03.2021 - 11.2024
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Conducted remote diagnostics to identify and solve technical problems.
- Installed operating system updates as required by company policy.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Assistant Manager
TECA restaurant and bar
West Chester, PA
12.2016 - 12.2020
- Developed a system for tracking inventory and ordering supplies as needed.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06-2025
Associate of Applied Science - Management Information Systems
Rowan College At Burlington County
Pemberton, NJ12-2021
Skills
- User access support
- Ticket management
- System administration
- Incident management
- Network support
- Data backup and recovery
- Office 365 management
- Technical troubleshooting
- Security tools
- Network security
Languages
French
Native/ Bilingual
Timeline
Help Desk Technician
Total Wireless
03.2021 - 11.2024
Assistant Manager
TECA restaurant and bar
12.2016 - 12.2020
Bachelor of Science - Information Technology
Western Governors University
Associate of Applied Science - Management Information Systems
Rowan College At Burlington County
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