Tegan Fronc

• Oversee operations of Front Reception and Insurance Coordinator position
• Assist in hiring and training of new hire front office employees.
• Manage three email accounts (medical records, voicemail, and personal work account).
• Check out patients at back window, and schedule for future appointments.
• Take Co-Pays, payments for cosmetic treatments, and patient Self Pay.
• Receive and distribute all faxes to proper personnel.
• Process insurance audits, and insure completion by due date.
• Process medical records in a timely and efficient manner, following all HIPAA guidelines.
• Answer all incoming calls and monitor voicemail for prompt return of call.
• Ensure proper insurance information has been entered and is up to date when scheduling.
• Input all incoming referrals, create new patient accounts in EMA system.
• Help Insurance Coordinator Submit proper CTP and ICD-10 codes as needed for prior authorizations, as well as attach correct documentation to ensure all patients have proper authorization prior to their appointment.
• Call patients with benign/precancerous pathology results in helping the back office when short staffed or back logged.
• Assist Office Manager and Head Nurse with tasks daily as needed.

Achievements:

• Promoted from Back Window Receptionist to Team Lead 6 months after hiring date.
• Received 3 raises in 2 years.
• Awarded Employee of the Month.

• Participate in training and other learning opportunities to expand knowledge
• Follow all HIPAA guidelines PII/PHI
• Receive 50-100 Record requests daily.
• Answer phones as well as patients walk in medical requests.
• Prepare files for transfer to other medical facilities by labeling, listing, boxing and processing files.
• Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
• Followed exact procedures for handling transfers and other Medical Record Requests for release of records. .
• Utilized Meditech and Athena to manage and confirm patient data, such as insurance, demographic and medical history information.
• Maintained accuracy, completeness and security for medical records and health information.
• Input data into computer programs and filing systems.
• Pull Paper Charts when needed for older medical records, following proper filing techniques.

• Exceeded targets by building, directing and motivating high-performing sales team.
• Submit trouble items into Connexions for proper inventory control.
• Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
• Assisted in driving sales through presentation and merchandising.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
• Follow directive for Zoneagrams and planograms to ensure proper advertising and merchandising
• Deliver Quarter and Annual Performance reviews to associates.
• Assess Store LY, TY metrics.

Achievements:

• Received Iwakuni Retail Team Performance Award
• Received two Raises in under three years.
• Helped open largest Marine Core Exchange in 2019 , worked 30 days in a row at 10 hours a day.

• Walked through department throughout shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Process daily shipments received, sensor merchandise, move to sales floor same day as received.
• Balance safe, cash count register tills of cashiers closing out their tills, open and close registers.
• Merchandise sales floor ensuring to follow company standards and guidelines.

Achievements:

• Three raises and three promotions under three years.
• Selected to help open two new store locations
• Name Defensive Player of the Month, by Helping stop a large theft.

• Used POS system to process sales, returns, online orders and gift card activations.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Helped customers complete purchases, locate items and join reward programs.
• Folded and arranged merchandise in attractive displays to drive sales.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.