Kelli Marlowe
Carson City,NV
Summary
Accomplished Front Office Lead and Surgery Scheduler with a proven track record at Nevada Vision Group and Sierra Eye Associates. Excelled in leadership, enhancing customer satisfaction, and streamlining operations. Demonstrated expertise in maintaining confidentiality and managing complex scheduling tasks. Achieved significant improvements in workflow efficiency and client feedback through exceptional communication and organizational skills.
Knowledgeable front and back office with proven track record in managing front office operations and ensuring seamless guest experiences. Efficiently coordinated team schedules and handled administrative tasks to enhance operational efficiency. Demonstrated leadership and communication skills to foster collaborative work environment.
Overview
11
11
years of professional experience
Work History
Front Office Lead
Nevada Vision Group
03.2022 - 10.2024
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Surgery Scheduler/Authorizations Representative
Sierra Eye Associates
05.2013 - 01.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Education
High School Diploma -
Edward C. Reed
Sparks, NV06-1989
Skills
- Exceptional communication
- Strong leadership
- Maintaining confidentiality
- Customer service expertise
- Scheduling appointments
- Sensitive information handling
- Filing
- Workflow oversight
Timeline
Front Office Lead
Nevada Vision Group
03.2022 - 10.2024
Surgery Scheduler/Authorizations Representative
Sierra Eye Associates
05.2013 - 01.2022
High School Diploma -
Edward C. Reed
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