TEHANI K. BARRETT
Hilo,HI
Summary
I'm a dedicated individual and a quick learner. My major strengths include: Customer service, Complete multiple tasks, Organizational skills, Adapt to change, Leadership, Positivity, Work well with others, Building customer loyalty, Cash handling.
Overview
5
5
years of professional experience
Work History
Credit Union Call Center Specialist
Hfs Federal Credit Union
Hilo, Hawaii
05.2023 - Current
- Analyzed call logs to determine trends in customer concerns or inquiries..
- Adhered strictly to company policies regarding privacy of client information.
- Handled mortgage & loan payments
- Experience with lending & collection department.
- Scheduled loan, notary & new account appointments
- Identified customers' needs, researched issue and provided solutions.
Credit Union Teller
Hfs Federal Credit Union
Hilo, HI
11.2021 - 06.2023
- Processed cash and check deposits, withdrawals, loan payments and cash advances for Credit Union members.
- Balancing of cash vault
- Maintained a high level of confidentiality
- Made payments to delinquent accounts
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Supervisor
Jeans Warehouse
Hilo, HI
08.2020 - 11.2021
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Acted as a liaison between upper management and staff, facilitating open communication.
Cashier / Sales
Jeans Warehouse
Hilo, HI
06.2020 - 08.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Diploma - Cum Laude -
Ke Kula ʻO Nāwahīokalaniʻōpuʻu (Hilo High HLIP)
Keaʻau, HI01.2019
Ka Haka ʻUla ʻO Keʻelikōlani, College of Hawaiian Language
Hilo, HI01.2019
BS - Business Administration
Grand Canyon University
Skills
- Great customer service
- Problem-solving skills
- Database research
- Payment processing
- Multitasking
- Organization and time management
- Can work well under pressure
- Clerical skills
- Cash handling
References
- Kasie Kaleohano, Deputy Complex Area Superintendent, Hilo-Waiakea
808-960-4239
- Kaleo Hayashida, Fiscal Manager, 808-938-3818
Certifications Training
- Seal of Biliteracy Award recipient, 2019, Acknowledgement of fluency in both Hawaiian and English
- Academic Honors Recognition Certificate, 05/2019
Timeline
Credit Union Call Center Specialist
Hfs Federal Credit Union
05.2023 - Current
Credit Union Teller
Hfs Federal Credit Union
11.2021 - 06.2023
Supervisor
Jeans Warehouse
08.2020 - 11.2021
Cashier / Sales
Jeans Warehouse
06.2020 - 08.2020
Diploma - Cum Laude -
Ke Kula ʻO Nāwahīokalaniʻōpuʻu (Hilo High HLIP)
Ka Haka ʻUla ʻO Keʻelikōlani, College of Hawaiian Language
BS - Business Administration
Grand Canyon University
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