Teiah Newell
Wayne,WV
Summary
Dynamic administrative professional with proven expertise at Wayne County Board of Education, excelling in document management and customer service. Enhanced office workflows and improved communication, fostering collaboration among departments. Skilled in utilizing advanced software for data entry, ensuring accuracy while maintaining confidentiality and promoting a positive organizational image.
Overview
2023
2023
years of professional experience
Work History
Secretary
Wayne County Board Of Education
- Managed incoming calls and directed inquiries to appropriate staff members.
- Maintained accurate records and files for student enrollment and attendance.
- Coordinated scheduling of meetings, events, and facilities usage for school administration.
- Assisted in preparation of reports and documents for board meetings and communications.
- Developed efficient filing systems to enhance document retrieval processes.
- Trained new administrative staff on office procedures and software applications.
- Streamlined communication between departments to improve collaboration and information sharing.
- Implemented improvements to office workflows, enhancing overall operational efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
911 Dispatcher
Wayne 911
04.2018 - 02.2023
- Operated multi-channel communication systems to receive and prioritize emergency calls.
- Coordinated with law enforcement, fire departments, and medical services to dispatch appropriate responses.
- Monitored status of active incidents, ensuring effective resource allocation and response times.
- Documented call details accurately in real-time using computer-assisted dispatch software.
- Developed familiarity with local geography to provide accurate directions during emergencies.
- Maintained composure under pressure while managing high-stress situations effectively.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
High School Diploma - Business Administration
Wayne High School
Wayne, WV05.2009
Skills
- Communication skills
- Customer service
- Document management
- Data entry
- Office administration
- Record keeping
- Scheduling appointments
- Confidentiality maintenance
- Workflow improvement
- Team collaboration
- Software utilization
- File organization
- Correspondence management
- Verbal and written communication
- Organization
- Keyboarding skills
- File management
- Document preparation
- Multi-line phone systems
- Mail distribution
- Record preparation
- Meeting support
- Report generation
- Teacher relations
- Phone etiquette
- Task prioritization
- Filing experience
- Phone reception
- Office correspondence
- Office staff leadership
- Microsoft office
- Clear communication
- Documentation and recordkeeping
- Customer relations and communications
- Document and file management
Timeline
911 Dispatcher
Wayne 911
04.2018 - 02.2023
Secretary
Wayne County Board Of Education
High School Diploma - Business Administration
Wayne High School