Teidra Scollard
Technical Support Specialist
Atlanta,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Network Admin - Tech Support Specialist
LAW TECHNOLOGIES
11.2021 - 07.2023
- Managed and provisioned 1000+ users across multiple clients in various environments including Azure
- AD
- Preformed new user provisioning and training
- Managed cloud-based cybersecurity training platform that included email phishing simulation
- Provided technical support via phone, text, and via remote access using RMM tolls such as Connectwise
- Splashtop, and NinjaOne
- Installed and supported VPN connectivity for cloud storage
- Worked with company leadership to identify opportunities to streamline systems and lower expenses
- Software license management.
- Monitored network hardware operations to evaluate proper configuration
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Fraud Investigator - Technical/ Financial Support
BBVA BANK
04.2021 - 08.2021
- Investigated and determined various types of fraud through step-by-step analysis of customer behavior, deposits and withdrawal behavior, and ACH/wire behavior
- Created cases and documented any unusual activity being done by the customer or to the customer involving fraud
- Collaborated with and provided CI team with necessary information/ evidence to make final decisions on cases.
- Analyzed large amounts of data to find patterns of fraud and anomalies
Helpdesk Advisor – Technical Support
BLACKBOARD INC
08.2020 - 02.2021
- Assisted end users with password resets, administrative password resets, unlocking accounts, self- service walk throughs, troubleshooting various issues technical and non-technical alike
- Assisted end users with finding courses and course materials and content.
- Translated complex technical issues into digestible language for non-technical users
- Researched and identified solutions to technical problems
Education
Some College (No Degree) - Information Technology
SNHU
Online 05.2001 - 04.2020
Skills
Adaptabilityundefined
Certification
AWS Cloud Quest: Cloud Practitioner
Timeline
AWS Cloud Quest: Cloud Practitioner
07-2023
Microsoft 365 Certified: Fundamentals
12-2022
(ISC)² Candidate
09-2022
CompTIA IT Fundamentals (ITF+) Certification
11-2021
Network Admin - Tech Support Specialist
LAW TECHNOLOGIES
11.2021 - 07.2023
Fraud Investigator - Technical/ Financial Support
BBVA BANK
04.2021 - 08.2021
Helpdesk Advisor – Technical Support
BLACKBOARD INC
08.2020 - 02.2021
Some College (No Degree) - Information Technology
SNHU
05.2001 - 04.2020
Similar Profiles
ANNIE POSTMAN - Writer/Director/ProducerANNIE POSTMAN - Writer/Director/Producer
Industrial Video Writer at Employment Law Learning Technologies (ELT)Industrial Video Writer at Employment Law Learning Technologies (ELT)
Ellyn StierEllyn Stier
Attorney/Owner at Lake Oswego Elder Law and Ellyn R. Stier, Attorney at LawAttorney/Owner at Lake Oswego Elder Law and Ellyn R. Stier, Attorney at Law
Chanpreet BalChanpreet Bal
Legal Assistant at Deer Law Law GroupLegal Assistant at Deer Law Law Group
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power