Teisha Smith
Ft. Washington,MD
Summary
A driven problem solver, exceling at handling multiple tasks and projects simultaneously. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Janney Elementary School
Washington, DC
10.2022 - Current
- Managed approximately 30 incoming calls,, email directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Summer Camp Office Manager
National Presbyterian School
Washington DC
06.2021 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Regularly walk building to observe and resolve issues related to signage, hallways, reception areas, and break rooms; submitted tickets for timely issue resolution.
Administrative Office Manager
Sunflower Preschool
Gary
09.2018 - 10.2022
- Lead recruitment activities, ensuring compliance with agency protocols.
- Coordinate interviews and manage onboarding, enhancing process efficiency.
- Facilitate fingerprinting and background checks, ensuring regulatory adherence.
- Maintain HR files and records, supporting organizational operations.
- Liaise with internal and external stakeholders, streamlining communication.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Completed bi-weekly payroll for 20 employees.
Preschool Director
Concordia Church
Upper Marlboro, MD
01.2015 - 07.2018
- Supervised teaching staff and resolved issues.
- Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
- Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
- Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
- Created and delivered new employee orientation welcome kits, coordinating with the Workplace Solutions Department for necessary supplies.
- Created a safe learning environment through regular safety drills practice and adherence to established protocols during emergencies.
Education
BA Criminal Justice - Applied Behavior Analysis
Trinity Washington University
Washington, DC05.2025
Bachelor Of Science And/with Education Degree -
Indiana University Northwest
Gary, INAssociate Of Applied Science - Criminal Justice
Sanford-Brown College - McLean
McLean, VASkills
- Reception Management
- File Organization
- Multi-line phone operation
- Document Management
- Time Management
- Scheduling and calendar management
- Critical Thinking
- Training and coaching
- Budgeting and finance
- Expense Reporting
Timeline
Receptionist Administrator
Janney Elementary School
10.2022 - Current
Summer Camp Office Manager
National Presbyterian School
06.2021 - 08.2023
Administrative Office Manager
Sunflower Preschool
09.2018 - 10.2022
Preschool Director
Concordia Church
01.2015 - 07.2018
BA Criminal Justice - Applied Behavior Analysis
Trinity Washington University
Bachelor Of Science And/with Education Degree -
Indiana University Northwest
Associate Of Applied Science - Criminal Justice
Sanford-Brown College - McLean