Tejas Patel
Edison,NJ
Summary
Dynamic professional with expertise in sales and customer service, complemented by robust analytical capabilities in evaluating vendor performance and enhancing operational efficiencies. Proven ability to document business processes and analyze customer data to drive service improvements.
Overview
16
16
years of professional experience
Work History
Business Analyst
Quickmart Pharmacy
Milltown, New Jersey
10.2024 - Current
- Analyzed systems and processes to identify actionable improvement areas.
- Documented business processes to pinpoint opportunities for efficiency initiatives.
- Analyzed customer data to identify trends and improve service offerings.
- Evaluated vendor performance to recommend enhancements that streamlined operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
Front desk manager
Quality Inn motel (choice hotels)
Hackettstown, USA
08.2018 - 02.2019
- Oversaw guest check-in to ensure a smooth arrival experience.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Processed reservations to align with customer preferences and maximize occupancy.
- Coordinated staffing schedules to optimize coverage during peak hours.
Sales Associate
Poundstretcher
London, UK
07.2010 - 12.2012
- Assisted customers with inquiries and purchases to enhance shopping experience
- Arranged merchandise on sales floor to optimize product visibility and accessibility
- Conducted timely physical inventory counts to ensure accurate stock levels
Education
Master of Science -
University of The Cumberlands
Williamsburg, KY05-2025
Master of Business Administration -
American National University
Roanoke, Virginia, USA04-2018
Master of Business Administration - Information Technology
American National University
Roanoke, Virginia, USA03-2017
BA - Business and Management
University of Sunderland
London, England01-2012
National Computer Literacy Program - TALLY, ZEN SPECTRUM & Computerized Accounting (TAX, TDS & Training)
Higher Secondary Education -
Board of Secondary & Higher Secondary Education Board
Gandhinagar, GujaratSkills
- Requirements gathering
- Data analysis
- Workflow Analysis
- Process documentation
- Reporting and documentation
- Business process improvement
- Project management
- Risk analysis
- Stakeholder engagement
- Team leadership
- Problem solving
- Attention to detail
- Effective communication
- Collaboration techniques
- Adaptive thinking
- Multitasking and organization
- Analytical tool implementation
Personal Information
- Date of Birth: 09/15/88
- Gender: Male
- Marital Status: Married
Timeline
Business Analyst
Quickmart Pharmacy
10.2024 - Current
Front desk manager
Quality Inn motel (choice hotels)
08.2018 - 02.2019
Sales Associate
Poundstretcher
07.2010 - 12.2012
Master of Science -
University of The Cumberlands
Master of Business Administration -
American National University
Master of Business Administration - Information Technology
American National University
BA - Business and Management
University of Sunderland
National Computer Literacy Program - TALLY, ZEN SPECTRUM & Computerized Accounting (TAX, TDS & Training)
Higher Secondary Education -
Board of Secondary & Higher Secondary Education Board