Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tekera Williams

Morrow,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Union City, GA
09.2023 - Current
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Assembled orders according to customer requests.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Hookah Server

Stroker's
Decatur, GA
06.2019 - Current
  • I prepped and served hookahs for guests whom ordered them
  • I assured that the hookahs were properly placed together as well as made sure they worked correctly for customers
  • Took initiative to find extra tasks when scheduled duties were completed
  • Worked well with teammates and openly invited coaching from the management team
  • Followed all established practices and procedures
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraints, and minimal jewelry that met company standards.

Childcare Provider

SELF-EMPLOYED/UNEMPLOYED
Atlanta, GA
05.2016 - Current
  • I was responsible for the health and welfare of children when their parents are away
  • I also was entrusted with every aspect of childcare from meals to hygiene to educational/fun activities
  • Discipline and keeping records of children's daily activities etc.

Janitorial Worker

Kellermeyer Bergensons Services
Buford, GA
06.2019 - 12.2019
  • Able to disinfect and clean garbage cans and change bags daily
  • Able to wash and sanitize bathroom fixtures daily with germicidal solution
  • Refill paper towel, tissue, and hand soap in all dispensers
  • Able to use germicidal solution, wet mops all wet floors daily, vacuums office and rooms daily.

Food Processor

Fresh pointe
Fairburn, GA
12.2017 - 07.2018
  • Set up and operated a food processing machine
  • Including changing machine for various cutting types
  • Responsible for the sanitation and cleanliness of various work areas
  • Set up and organized orders for shipping
  • Operated packing and food sealer machines.

Warehouse Worker

Duracell
Union City, GA
06.2017 - 11.2017
  • Examine products to verify conformance to qualify standards
  • Place products in equipments or on work surface for further processing, inspecting, or wrapping
  • Pack or store materials or products
  • Help production workers by performing duties or lesser skills, such as supplying or holding materials or tools, and cleaning work areas or equipments.

Customer Service Rep

Daycare & Preschool
Powder Springs, GA
01.2017 - 06.2017
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Cook/Cashier

Burger King
05.2015 - 10.2016
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Made meals in accordance with company standards and requirements.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Education

High School Diploma -

Mundy'S Mill High School
Jonesboro, GA
06.2018

Some College (No Degree) - Crimanal Justice

American InterContinental University
Schaumburg, IL

Skills

  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Active Listening
  • Critical Thinking
  • Positive and Professional
  • Organizing and Categorizing
  • Customer Service
  • Organization Skills
  • Typing
  • Attention to detail
  • Reliable Team Worker

Certification

  • Drivers License
  • Server
  • Food Handler

References

References available upon request.

Timeline

Warehouse Worker

Amazon
09.2023 - Current

Hookah Server

Stroker's
06.2019 - Current

Janitorial Worker

Kellermeyer Bergensons Services
06.2019 - 12.2019

Food Processor

Fresh pointe
12.2017 - 07.2018

Warehouse Worker

Duracell
06.2017 - 11.2017

Customer Service Rep

Daycare & Preschool
01.2017 - 06.2017

Childcare Provider

SELF-EMPLOYED/UNEMPLOYED
05.2016 - Current

Cook/Cashier

Burger King
05.2015 - 10.2016

High School Diploma -

Mundy'S Mill High School

Some College (No Degree) - Crimanal Justice

American InterContinental University

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Tekera Williams