Summary
Overview
Work History
Education
Skills
Timeline
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Tekia Blue

Austin,TX

Summary

Successful professional with several years of driving critical organizational change through research, optimization, and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization.

Overview

9
9
years of professional experience

Work History

Business Operations Analyst

Accenture
Austin, TX
07.2021 - Current
  • Developed and implemented strategies for improving operational efficiency.
  • Assisted in developing project plans for new initiatives or projects related to operations management.
  • Created detailed reports on operational processes and procedures.
  • Designed workflow diagrams to improve operational efficiencies across departments.
  • Investigate and resolve content issues, ensuring user safety and support.
  • Escalate priority cases, achieving timely resolutions within quality standards.
  • Monitor quality trends, collaborating with management for process improvements.

Content Moderator Team Lead

Accenture
Austin, TX
02.2019 - 07.2021
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Lead a team of 12 content moderators ensuring accuracy in their audits and metrics.
  • Developed processes to ensure accuracy and timeliness when handling customer inquiries.
  • Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
  • Promptly addressed user inquiries, boosting satisfaction and trust.
  • Resolved issues efficiently, enhancing user experience and retention.
  • Accurately handled queries, fostering reliable support.
  • Boosted content accuracy and user trust by enforcing strict compliance guidelines.

Fraud Prevention Specialist (Tier 3)

Apple
Austin, TX
07.2015 - 01.2019
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
  • Identified areas where additional safeguards could be implemented within the organization's systems or processes.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
  • Created reports detailing key insights gained through analysis of data related to fraud incidents and cases handled by the department.
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX

Associate in Business Information Technology -

American Intercontinental University
Schaumburg, IL

Skills

  • Microsoft Excel
  • Compliance Monitoring
  • Operational Efficiency
  • Business Intelligence
  • Stakeholder Management
  • Lean Six Sigma
  • Problem-Solving

Timeline

Business Operations Analyst

Accenture
07.2021 - Current

Content Moderator Team Lead

Accenture
02.2019 - 07.2021

Fraud Prevention Specialist (Tier 3)

Apple
07.2015 - 01.2019

High School Diploma -

Pflugerville High School

Associate in Business Information Technology -

American Intercontinental University

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Tekia Blue