Tekisha Washington
5931 Highland Green Blvd Apt 208 ,OH
Summary
Dynamic customer service professional with extensive experience at United Airlines, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in staff training and data entry, fostering a collaborative environment that drives operational efficiency and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
United Airlines
Cmh
09.2025 - Current
- Assisted customers with flight reservations and itinerary changes using airline software systems.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Collaborated with team members to streamline check-in processes, improving operational efficiency.
- Educated passengers on baggage policies and travel requirements, ensuring compliance and reducing issues.
Customer Service Representative
Avis Budget Group
Columbus, OH
06.2022 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
The Ladders
Columbus, OH
03.2020 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction and engagement.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Collaborated with team members to streamline cash handling procedures and reduce discrepancies.
Customer Service Manager
Lucky Duck Internet
Columbus, OH
06.2011 - 09.2020
- Led team in resolving customer inquiries, enhancing satisfaction and loyalty.
- Developed training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify trends, informing product and service improvements.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Conducted regular coaching sessions, fostering professional growth among team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Medical Assistant
Technology Education College
Columbus, OH06-2004
High School Diploma - Health Education
Lima Senior High
Lima, OH08-1994
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Scheduling
Staff training
Store maintenance
Timeline
Customer Service Representative
United Airlines
09.2025 - Current
Customer Service Representative
Avis Budget Group
06.2022 - 10.2025
Customer Service Cashier
The Ladders
03.2020 - 06.2022
Customer Service Manager
Lucky Duck Internet
06.2011 - 09.2020
Medical Assistant
Technology Education College
High School Diploma - Health Education
Lima Senior High