Tekuria Sowels
Dallas,Texas
Summary
Results driven professional with a background in Administration. Held responsibilities such as establishing, reviewing & revising internal procedures, and supervising clerical operations with strong leadership and decision-making skills. Has both a strong understanding of HIPAA requirements as well as excellent organizational skills.
Overview
12
12
years of professional experience
Work History
Mental Health Coordinator
Childrens Health
11.2023 - Current
- Optimizes ED Clinical Therapists’ productivity by providing administrative support, as well as patient/family psychosocial support in a fast-paced environment
- Administrative tasks: management of phone lines, faxes, transfer software system, documentation of information received via phone/fax/computer, retrieval of medical records, scanning documents
- Assists patients/families with understanding the treatment recommendations determined by the therapist and educates families on follow-up plans, safety planning, community resources & transitions to other facilities
- Communicates with patients/families, multidisciplinary team members, and outside agencies to facilitate coordination of clinical care and ensure seamless transition.
Ambulatory Service Representative
Children's Health
04.2022 - 11.2023
- Answered frequently asked questions from patients relative to standard policies, benefits, and cost; referred more complex questions to appropriate parties
- Conducted or assisted with new patient onboarding while maintaining the confidentiality and privacy of records
- Maintained accurate and up-to-date patient files, records, and documentation utilizing Availity
- This includes performing periodic audits of patient files and records to ensure all required documents are collected
- Assisted with the determination of medical benefits and program eligibility verifications
- Handled patient-related inquiries from benefits coordinators, health care providers, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Maintained compliance with federal & state HIPAA laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
Pathology Referral Representative
University of Texas MD Anderson
04.2020 - 04.2022
- Facilitated second-opinions requested from patients by gathering all documentation and biopsy samples needed by other facilities
- Assured that all documents and releases are present under HIPAA requirements
- Reviewed received documents to ensure accuracy
- Maintained the organization of internal documents
- Documented calls received
- Noting all contact information and details of request
- Coordinated with internal and external personnel to ensure all required documents were received before shipping or receiving required materials
- Prepared materials for shipping
- Organized slides from completion into the appropriate file for archive or retrieval
- Assisted in day-to-day problem solving.
Patient Transportation Dispatcher
University of Texas MD Anderson
06.2016 - 04.2020
- Implemented technicians' notes into computer system during and after each service call
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
- Worked closely with customers and staff to effectively resolve issues and complaints
- Closely monitored dispatch board to triage and prioritize patient transports
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Investigated and resolved customer inquiries and complaints quickly
- Met all customer call guidelines including service levels, handle time and productivity
- Facilitated classes for new employees to obtain credentials in Epic Hyperspace for dispatchers.
Office Manager
Syam Home Health Care
05.2012 - 08.2014
- Coordinated, scheduled, and arranged travel and meetings for a staff of ten
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current, and compliant financial records
- Ensured that business, customer, and financial records were up-to-date and accurate while staying current with changing information
- Interacted with customers professionally by phone, email, or in-person to provide information to report back to my staff members
- Coordinated on-site interview for candidates by assessing the availability of hiring team and candidate
- Created documentation and training material for staff onboarding.
Education
Master of Business Administration in Human Resource Management -
Capella University – School of Business, Technology, & Health Care Administration
09.2024
Bachelor of Arts in General Studies -
Texas Southern University – College of Liberal Arts & Behavioral Sciences
Houston, TX12.2022
Skills
- Microsoft Excel
- Microsoft Teams
- Internal/External Customer Service
- Account Reconciliations
- Microsoft Word
- Epic Hyperspace
- Written/Verbal Communication
- Budget Management
- Microsoft PowerPoint
- Data Entry
- Research & Analysis
- Employee Onboarding
- Microsoft Outlook
Timeline
Mental Health Coordinator
Childrens Health
11.2023 - Current
Ambulatory Service Representative
Children's Health
04.2022 - 11.2023
Pathology Referral Representative
University of Texas MD Anderson
04.2020 - 04.2022
Patient Transportation Dispatcher
University of Texas MD Anderson
06.2016 - 04.2020
Office Manager
Syam Home Health Care
05.2012 - 08.2014
Master of Business Administration in Human Resource Management -
Capella University – School of Business, Technology, & Health Care Administration
Bachelor of Arts in General Studies -
Texas Southern University – College of Liberal Arts & Behavioral Sciences