Telelia Shelvin
Arlington,TX
Summary
To obtain a position where I can be an asset to the company, along with the development of new skills. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall productivity.
Overview
10
10
years of professional experience
Work History
Clerk
Tarrant County Public Health Department
04.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with detail.
- Collects patient data and processes messages between patients and physicians.
- Scheduling and booked appointments.
- Created, scanned in and documented patient charts.
- Set up consent forms and obtained documents for patient records.
- Maintained filing system and organized customer documents for easy retrieval of information.
Customer Service Representative
US Mint
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
SSI Tech
CVS Healthcare
08.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Complete prior authorizations and contact provider/physicians for assistance.
Application Customer Service Representative
Willis Towers Watson
07.2017 - 01.2021
- I provided helpful information about applications and answered much needed questions.
- Assistance with any personal profile updates or changes.
- Assisted in scheduling appointments.
- Offered the right plans to accommodate applicants.
Billing Associate
CMI Group
09.2014 - 11.2016
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Researched and resolved billing discrepancies to enable accurate billing.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX06-2014
Skills
- Telephone etiquette
- Customer satisfaction
- Scheduling
- Conflict resolution
- Task prioritization
- Document review
- Record sorting and filing
- Data entry
- Customer service
- Problem-solving
- Multitasking Abilities
- Time management
- Handling payments
- Scanning and copying
- Document management
Timeline
Clerk
Tarrant County Public Health Department
04.2023 - 03.2024
Customer Service Representative
US Mint
10.2022 - 11.2023
SSI Tech
CVS Healthcare
08.2021 - 05.2022
Application Customer Service Representative
Willis Towers Watson
07.2017 - 01.2021
Billing Associate
CMI Group
09.2014 - 11.2016
High School Diploma -
West Mesquite High School
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