Telentha Mays-Marshall
Florence,NJ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Order Picker
B&H Photo & Electronics Corp.
Florence
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Achieved productivity and accuracy standards to meet company guidelines.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Issued supplies, materials and products to team members based on information from requisitions.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Backup Lead Warehouse Worker / Wave Tech
Target
Burlington, NJ
04.2021 - 12.2024
- Handling over 4,000 customer online orders while assisting with job instruction to team members who are picking.
- Ensuring safety is our #1 priority
- Ensuring safety while working with power industrial equipment.
- Certified to operate Order Picker, Reach Truck, and RC.
- Backup Wave Technician (responsible for printing out 4,000+ orders daily, tracking inventory, and
- LTL shipments)
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- + Edit or add your own
Loan Processor
Financial Freedom Mortgage
04.2019 - 04.2021
- Updated knowledge of the banking laws and loan processing regulations
- Familiar with the loan procedures and eligibility requirements
- Excellent documents management abilities and reporting skills
- Ability to update records and keep track of the loan files in process
- Skilled at maintaining constant communication and coordination with clients
- Proficient in MS Office Suite and business enterprise software programs
- Learn the procedures and regulations of granting loans by taking and executing instructions from the seniors and learn to handle higher responsibilities efficiently.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Updated customers regularly on status of their loans throughout the processing period.
- Verified client financial information to determine creditworthiness and loan eligibility.
Collections Specialist /Customer Service Representative
MRS BPO LLC
02.2016 - 03.2019
- Maintained a high volume of calls to meet demands of busy group
- Set up drafts and processed immediate payments
- Trained new team members on scripts, company services and performance strategies
- Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
- Monitored accounts for compliance with established payment plans
- Prepared documents, reports and presentations using advanced software proficiencies
- Responsible for client asset base including bond funds and city funds
- Worked in call center environment handling manual and automatically dialed outbound calls.
Crew Trainer
McDonald's
01.2011 - 01.2016
- Greeted all customers with a smile and provided friendly service
- Taught new team members correct procedures for all areas of operations
- Received and processed payments via credit card and cash methods
- Cleaned and organized the store, including the checkout desk and displays
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Atlantic Cape Community College
High School Diploma -
Cinnaminson High School
Skills
- Data entry skills
- Paperwork management
- Loan approval
- Financial history review
- Administrative support
- Underwriting support
- Time management
- Cash handling and
- MS Windows Proficient management
- Cash flow
- Credit card processing
- Stock Management
- Quick Leaner
- Positive and friendly
- Fast Leaner
- Scheduling proficiency
- Excellent communication
- Logistics
- Reach Truck
- Forklift Operation
- Receiving and Processing Shipments
- Problem-Solving
- Sorting and Labeling
Timeline
Customer Service Representative/Order Picker
B&H Photo & Electronics Corp.
01.2024 - Current
Backup Lead Warehouse Worker / Wave Tech
Target
04.2021 - 12.2024
Loan Processor
Financial Freedom Mortgage
04.2019 - 04.2021
Collections Specialist /Customer Service Representative
MRS BPO LLC
02.2016 - 03.2019
Crew Trainer
McDonald's
01.2011 - 01.2016
Atlantic Cape Community College
High School Diploma -
Cinnaminson High School