Telesa Malone
Shelbyville,KY
Summary
Detail-oriented professional with experience in customer service, quality control, and hands-on support roles. Strong in communication, issue resolution, and maintaining accurate records. Committed to delivering reliable service, improving customer satisfaction, and supporting consistent quality.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Avis Budget Car Rental
Louisville , KY
04.2025 - 03.2026
- Enhanced customer satisfaction by resolving issues with friendly, knowledgeable service.
- Boosted customer satisfaction ratings by promptly addressing inquiries and providing effective solutions.
- Built strong customer relationships through personalized help and follow-up support.
- Established positive customer connections through courteous interactions and personalized follow-up support.
- Inspected vehicles for damage before maintenance and shared issues with maintenance teams.
Food Delivery Driver
DoorDash
Louisville, Kentucky
02.2024 - 2025
- Accepted DoorDash delivery requests through mobile app
- Verified order details to ensure accuracy and prevent delivery errors before leaving pickup locations
- Picked up food orders from restaurants and merchants
- Delivered meals to customers using planned routes
- Communicated with customers to provide timely updates on arrival times and address delivery issues
- Followed traffic laws and safe driving practices during shifts
- Maintained vehicle cleanliness and delivery supplies
- Resolved pickup challenges and coordinated with DoorDash support to ensure timely service and address drop-off concerns
- Ensured that the correct order was delivered to the customer.
Attendant Care Worker
Ole Home Place
Columbia, Kentucky
01.2023 - 02.2024
- Provided essential support for clients' bathing, dressing, and personal care to enhance their comfort.
- Supported residents with bathing, dressing, toileting, and mobility to enhance daily living.
- Assisted clients with maintaining good personal hygiene.
- Prepared nutritious meals and offered feeding assistance to ensure residents maintained proper nutrition.
- Administered medications according to physician orders.
- Responded promptly to emergency situations involving clients.
- Communicated effectively with family members regarding patient care plans.
- Managed household tasks including laundry, light cleaning, and grocery shopping to promote client independence.
- Ensured that all equipment used is safe and properly maintained.
Quality Technician
Sonoco Protective Solutions
Shelbyville, Kentucky
01.2019 - 08.2022
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Identified and separated nonconforming products to prevent use in production. and notified production staff.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Calibrated measuring tools and checked equipment before use.
- Reviewed and updated work instructions and quality standards for packaging lines to ensure compliance.
- Communicated quality concerns with operators, supervisors, and shift leads.
- Recorded quality data in inspection logs and production reports.
- Maintained comprehensive records of inspection activities, ensuring accurate documentation of reports and data collection.
- Analyzed quality performance metrics and documented them for review. quality performance data within database system.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
Manufacturing Operator
NC Works
Franklin, OH
06.2018 - 11.2018
- Loaded materials onto production lines, ensuring consistent workflow and timely production
- Monitored machine settings and adjusted controls during production runs
- Operated manufacturing equipment following NC Works safety procedures
- Loaded raw materials into hoppers for processing by the machines.
- Maintained accurate records of production output and quality inspections.
- Replaced worn tools, blades, or other parts to maintain machine functionality.
- Cleaned workstations and equipment to uphold plant safety standards and reduce hazards
- Maintained safe and organized workspace, contributing to compliance with established guidelines
Quality Technician
Katayama American Co
Shelbyville, Kentucky
05.2008 - 05.2018
- Quarantined nonconforming product and notified production staff.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Monitored production processes to identify and address potential quality issues, ensuring compliance with standards.
- Communicated quality concerns to operators, supervisors, and shift leads, while fostering a culture of quality awareness.
- Supported root cause investigations for customer complaints and internal issues, facilitating corrective actions.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Recorded quality data in inspection logs and production reports.
- Researched and logged quality performance data within the database system.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Trained employees in proper equipment use and product testing procedures.
- Reported questionable test results to maintain quality assurance standards.
- Reviewed work instructions and quality standards for packaging lines.
- Received raw materials from suppliers and conducted thorough inspections.
Education
Diploma - Massage Therapy
National School of Technology
Miami, FL05-2003
High School Diploma -
Miami Killian Sr.High
Miami, FL01-1999
Skills
- Customer service
- Issue resolution
- Order accuracy
- Customer feedback
- Customer relations
- Product knowledge
- Issue resolution
- Quality inspection
- Time management
- Attention to detail
- Verbal and written communication
- Inbound and outbound calling
Timeline
Customer Service Representative
Avis Budget Car Rental
04.2025 - 03.2026
Food Delivery Driver
DoorDash
02.2024 - 2025
Attendant Care Worker
Ole Home Place
01.2023 - 02.2024
Quality Technician
Sonoco Protective Solutions
01.2019 - 08.2022
Manufacturing Operator
NC Works
06.2018 - 11.2018
Quality Technician
Katayama American Co
05.2008 - 05.2018
Diploma - Massage Therapy
National School of Technology
High School Diploma -
Miami Killian Sr.High