Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Telese Bruce

Columbus,OH

Summary

Successful, professional Senior Collections Representative with over 24 years of experience and love helping people by being a persuasive communicator, focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Overview

11
11
years of professional experience

Work History

Senior Collections Representative

Bread Financial
Columbus, Ohio
01.2013 - Current
  • I advocate for delinquent account holders by having them to pay the balance in full or get them current in a timely fashion.
  • I am a master skip tracer and love locating new numbers to reach the account holder.
  • Maintained a strong, professional relationship with my account holders to ensure they let their guard down, so they would have a positive experience with me.
  • Researched customer disputes and resolved issues in a timely manner.

Education

High School Diploma -

Huntington High School
Huntington, WV
06-1992

Skills

  • Debt Negotiation
  • Empathy and Tact
  • Portfolio Management
  • Loss Mitigation
  • Skip Tracing
  • Dispute Resolution

Accomplishments

  • I have won several Star Awards in the 11 1/2 years being with Bread Financial and I have been number 1, 10 out of the last 12 months in my department. I also win a lot of daily and monthly contests and my supervisor had me to put together a video to show the team how to correctly operate while in the manual queue.

Timeline

Senior Collections Representative

Bread Financial
01.2013 - Current

High School Diploma -

Huntington High School

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Telese Bruce