Telisa O'Neal
Dover,DE
Summary
Results-driven Store Manager with a proven track record in inventory management, team leadership, and customer satisfaction. Known for effective communication and conflict resolution skills, optimizing store operations to enhance performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager
Salon Centric
Nanuet, New York
11.2023 - 02.2026
- Managed daily store operations ensuring efficient workflow and productivity.
- Trained and supervised staff to uphold high customer service standards, resulting in improved customer satisfaction.
- Executed visual merchandising strategies that elevated product displays and attracted customer attention.
- Developed staff schedules to optimize coverage and efficiency.
- Ensured compliance with health and safety regulations in the store.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Exercised discretion and judgment in managing fast-paced environment, adapting to change with sense of urgency.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
Store Manager
Janie and Jack
Denville, New Jersey
01.2019 - 11.2023
- Managed daily store operations and ensured adherence to company policies.
- Trained and developed team members, resulting in improved customer service skills.
- Oversaw inventory management and optimized stock levels for sales efficiency.
- Monitored sales performance, identifying opportunities for operational improvement.
- Fostered a positive work environment through effective communication and support.
- Supervised new employees to ensure effective onboarding and integration.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards, ensuring staff compliance and enhancing customer experience.
- Maintained accurate records of employee performance reviews.
Store Manager
Torrid
West Orange, New Jersey
05.2011 - 01.2019
- Directed all aspects of customer experience, human resources, payroll, and operations management.
- Led team meetings to align on goals, share updates, and gather actionable feedback.
- Developed strategies that enhanced sales and boosted profitability.
- Scheduled staff shifts efficiently while aligning roles with individual capabilities.
- Assigned responsibilities to team members by setting priorities and defining clear goals.
- Prepared and administered staff annual reviews.
- Executed visual merchandising strategies to create engaging product displays that attract customers.
Co-Manager/Store Manager
Talbots/Talbots Woman
Short Hills, New Jersey
03.2001 - 05.2011
- Assisted in managing daily store operations and team performance.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Executed visual merchandising aligned with brand guidelines and seasonal updates to enhance customer engagement.
- Resolved customer inquiries and issues to enhance overall shopping experience.
- Ensured safety protocols were followed at all times.
- Organized promotional events that boosted community brand awareness and drove customer traffic.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Assessed employee performance and delivered targeted feedback and coaching to elevate team effectiveness.
- Monitored KPIs to evaluate performance and identify areas for improvement.
Store Manager
Ashley Stewart
Union , NJ
01.1995 - 03.2001
- Oversaw daily operations of company's floorset store, ensuring optimal product presentation and customer experience.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, hired, and trained sales personnel and management team to enhance store performance and service quality.
- Participated in community events to market and promote the store.
- Exceeded team goals and resolved issues by developing and implementing customer service initiatives that improved satisfaction.
- Ensured compliance to all company policies and procedures.
Assistant Buyer/Department Manager
Meyer Brothers
Wayne, NJ
01.1993 - 01.1995
- Managed inventory levels and ensured accurate stock replenishment.
- Assisted in vendor selection and negotiation for product purchases.
- Assisted in the selection and procurement of merchandise for store shelves.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Collaborated with marketing to develop promotional strategies for products.
- Processed purchase orders ensuring accuracy before submitting them for approval.
- Maintained accurate records of all purchasing activities including order status, invoices, returns.
- Created weekly and monthly sales performance reports for management review.
- Supervised daily operations of department to ensure efficient workflow and productivity.
- Worked closely with sales associates to complete tasks.
- Supported team in preparing reports on market trends and competitor analysis.
- Attended trade shows and industry conferences to establish contacts with new vendors.
Education
Associate of Applied Science - Fashion Marketing
Berkeley College
Woodland Park, NJ03-1993
Skills
- Inventory management
- Store operations
- Visual merchandising
- Sales performance analysis
- Loss prevention procedures
- Cash handling
- Customer transactions
- Opening and closing procedures
- Employee scheduling
- Staff training
- Payroll management
- Team leadership
- Coaching and mentoring
- Performance reviews
- Customer satisfaction
- Conflict resolution
- Effective communication
- Multitasking and organization
- Compliance adherence
- Problem solving
- Bank and safe deposits
Certification
- Real Estate License- New Jersey
Timeline
Store Manager
Salon Centric
11.2023 - 02.2026
Store Manager
Janie and Jack
01.2019 - 11.2023
Store Manager
Torrid
05.2011 - 01.2019
Co-Manager/Store Manager
Talbots/Talbots Woman
03.2001 - 05.2011
Store Manager
Ashley Stewart
01.1995 - 03.2001
Assistant Buyer/Department Manager
Meyer Brothers
01.1993 - 01.1995
Associate of Applied Science - Fashion Marketing
Berkeley College