Telisha Berry
Milwaukee,WI
Overview
7
7
years of professional experience
Work History
Receptionist
Granite Hills Hospital
West Allis, WI
04.2023 - Current
- Greeting patients/ visitors over the phone or in person with a great attitude.
- Obtain ID and insurance Information to patients file.
- Provide patients with walk-in, voluntary or involuntary assessment packets.
- Wound down patients and lock away their belongings in a locker till admitted or denied.
- Transfer calls to units or intake.
- Record all incoming calls for patients in a binder.
- Pick up all AR phones all over the building.
- Keep the receptionist's area organized and tidy.
- Page on the overhead codes.
- Present patients with a copy of release of information to fill out and sign.
Receptionist
Celebrity Status Southridge
Milwaukee, WI
07.2021 - 10.2023
- Greeting customers/ clients with a smile upon their arrival and keeping a friendly demeanor.
- Answering calls / questions about services via phone, Facebook website and walk-ins.
- Scheduling appointments.
- Maintain an organized and clean front- desk area tidy.
- Register duty checking out clients.
- Open/closed.
Customer Service Representative
MHK Enterprises, Inc Dba Mitchell Beauty
Milwaukee, WI
07.2019 - 01.2020
- Maintain calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assisted approximately 100 customers each day with product or service questions.
- Deliver high level of service to each customer.
- Translating services.
Physical Therapy
Procare Medical Group Clinic
Milwaukee, WI
07.2018 - 01.2019
- Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices.
- Administered massage as well heat, water, ice electrical, and light stimulation as part of the therapeutic programs.
- Actively oversaw patients and resident care activities, medical records and execution of physical orders.
- Identified and properly documented patient goals, evaluated progress and planned re-evaluation.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plan.
- Track patients progress through appointments, making adjustments as necessary.
- Provided highest quality care when interacting with patients and families.
- Earned repeated commendations from supervisor and patients for high quality, compassionate care.
- Planned for discharge and communicated and process in detail report.
Timeline
Receptionist
Granite Hills Hospital
04.2023 - Current
Receptionist
Celebrity Status Southridge
07.2021 - 10.2023
Customer Service Representative
MHK Enterprises, Inc Dba Mitchell Beauty
07.2019 - 01.2020
Physical Therapy
Procare Medical Group Clinic
07.2018 - 01.2019
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