Telita Copper
Kansas City,Missouri
Summary
Accomplished Specialist and customer relations with a proven track record. Seeking a position within the company that offers both personal and career growth opportunities.
Overview
16
16
years of professional experience
Work History
Logistics Dispute Specialist
Freightquote at C.H Robinson
Kansas City, MO
09.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained up-to-date knowledge of industry regulations, staying current with changes that could impact dispute investigation strategies or outcomes.
- Resolved disputes by conducting thorough investigations and analyzing evidence.
- Handled escalated disputes professionally, working closely with management to address complex issues requiring additional expertise or resources.
Disputes Resolution Specialist
GE Capital, Financial Services Division GE
Merriam, KS
05.2012 - 09.2016
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Identified potential fraud patterns through meticulous analysis of dispute cases and account histories.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Support Specialist
GE Capital, Financial Services Division GE
Merriam, KS
09.2011 - 05.2012
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards
- Participated in regular meetings with management and Department store headquarter leader's to discuss ongoing departmental challenges and propose actionable solutions.
- Assisting cardholder with balance on an account, change of address. To more complex issues such as billing disputes.
Loan Originator
NCO Financial
Overland Park, KS
04.2008 - 06.2010
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
Education
No Degree - Radiologic Technology
Longview Community College
Lee's Summit, MOHigh School Diploma -
Center Senior High School
Kansas City, MO05.2005
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Written Communication
- Task Prioritization
- Proficient in Microsoft Word, Windows, Excel, 10Key, Power Point, type 50wpm, Starling, OneNote, OneDrive
- Self Motivation
- Time Management
- Attention to Detail
- Analytical Thinking
Timeline
Logistics Dispute Specialist
Freightquote at C.H Robinson
09.2016 - Current
Disputes Resolution Specialist
GE Capital, Financial Services Division GE
05.2012 - 09.2016
Customer Support Specialist
GE Capital, Financial Services Division GE
09.2011 - 05.2012
Loan Originator
NCO Financial
04.2008 - 06.2010
No Degree - Radiologic Technology
Longview Community College
High School Diploma -
Center Senior High School