Telita Copper
Kansas City,Missouri
Summary
Accomplished Specialist and customer relations with a proven track record. Seeking a position within the company that offers both personal and career growth opportunities.
Overview
16
16
years of professional experience
Work History
Logistics Dispute Specialist
Freightquote at C.H Robinson
09.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained up-to-date knowledge of industry regulations, staying current with changes that could impact dispute investigation strategies or outcomes.
- Resolved disputes by conducting thorough investigations and analyzing evidence.
- Handled escalated disputes professionally, working closely with management to address complex issues requiring additional expertise or resources.
Disputes Resolution Specialist
GE Capital, Financial Services Division GE
05.2012 - 09.2016
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Identified potential fraud patterns through meticulous analysis of dispute cases and account histories.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Support Specialist
GE Capital, Financial Services Division GE
09.2011 - 05.2012
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards
- Participated in regular meetings with management and Department store headquarter leader's to discuss ongoing departmental challenges and propose actionable solutions.
- Assisting cardholder with balance on an account, change of address. To more complex issues such as billing disputes.
Loan Originator
NCO Financial
04.2008 - 06.2010
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
Education
No Degree - Radiologic Technology
Longview Community College
Lee's Summit, MOHigh School Diploma -
Center Senior High School
Kansas City, MO05.2005
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Written Communication
- Task Prioritization
- Proficient in Microsoft Word, Windows, Excel, 10Key, Power Point, type 50wpm, Starling, OneNote, OneDrive
- Self Motivation
- Time Management
- Attention to Detail
- Analytical Thinking
Timeline
Logistics Dispute Specialist
Freightquote at C.H Robinson
09.2016 - Current
Disputes Resolution Specialist
GE Capital, Financial Services Division GE
05.2012 - 09.2016
Customer Support Specialist
GE Capital, Financial Services Division GE
09.2011 - 05.2012
Loan Originator
NCO Financial
04.2008 - 06.2010
No Degree - Radiologic Technology
Longview Community College
High School Diploma -
Center Senior High School
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