Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Telitha Term

Lihue

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Avis Budget Group
Lihue
02.2026 - Current
  • Resolved customer inquiries and complaints through effective communication.
  • Resolved customer complaints promptly, contributing to overall customer satisfaction.
  • Assisted customers with vehicle rentals and returns efficiently.
  • Collaborated with team members to enhance service environment and support customer satisfaction.
  • Educated customers on rental policies and vehicle features to ensure informed decisions.
  • Processed rental agreements and payments using company software systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Agent

Alaska Airlines
Lihue
06.2024 - 03.2026
  • Assisted customers with flight bookings and itinerary changes to ensure smooth travel experiences.
  • Resolved passenger inquiries and complaints efficiently.
  • Provided accurate information on flight schedules and policies to enhance customer understanding.
  • Utilized reservation systems to manage bookings, ensuring accuracy and reducing errors.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Supported check-in procedures at the airport terminal.

Education

Adult Basic Education
Majuro, MH

Kauai High School
Lihue, Hawaii

Skills

  • Customer service
  • Conflict resolution
  • Reservation management
  • Active listening
  • Payment processing
  • High-energy attitude

Languages

English
Professional
Marshallese
Professional

References

References available upon request.

Timeline

Customer Service Representative

Avis Budget Group
02.2026 - Current

Customer Service Agent

Alaska Airlines
06.2024 - 03.2026

Adult Basic Education

Kauai High School
Telitha Term