Tellissa Barbosa
Central Falls
Summary
Customer-focused professional with extensive experience in customer service, safety awareness, cash handling, and assisting diverse populations. Skilled in communication, conflict resolution, problem-solving, and maintaining a safe and welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Road to Responsibility
Braintree
05.2026 - Current
- Assisted clients with personal hygiene and self-care tasks, fostering independence and dignity.
- Supported individuals with developmental disabilities in daily activities, enhancing quality of life.
- Monitored client behavior and documented observations, facilitating effective communication within care team.
- Advocated for client needs and preferences during team meetings and planning sessions.
- Maintained a safe, clean, and organized environment for all clients in care.
Bank Teller
Citizens Bank
Smithfield
04.2025 - 04.2025
- Processed customer transactions efficiently and accurately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with account inquiries and services.
- Resolved customer complaints with professionalism, ensuring satisfaction and retention.
- Partnered with team members to improve customer experience through effective communication and support.
- Maintained compliance with bank policies and regulations to uphold operational integrity.
Driver
Uber
Providence
05.2024 - 04.2025
- Navigated city routes to ensure on-time passenger pickups, enhancing overall service reliability.
- Delivered exceptional customer service, contributing to positive passenger experiences and satisfaction.
- Coordinated with passengers to clarify ride details and expectations, fostering clear communication and trust.
- Followed safety protocols to ensure passenger and driver safety during rides.
Guest Service Representative
European wax Center
Providence
07.2022 - 04.2024
- Delivered exceptional customer service to ensure positive client experiences at waxing salon.
- Addressed client inquiries and resolved issues promptly to ensure satisfaction.
- Maintained organized and clean reception area and treatment rooms to promote pleasant atmosphere for clients.
- Worked with team members to improve customer experience and optimize operations.
Customer Service Representative
Health Source Ri
Providence
04.2022 - 07.2022
- Resolved customer complaints with empathy and understanding.
- Assisted customers with inquiries about health services and programs, enhancing their understanding of available options.
- Provided information about eligibility and enrollment in healthcare plans.
- Maintained accurate records of customer interactions and transactions, ensuring seamless follow-up and service continuity.
- Collaborated with team members to streamline service delivery processes, fostering a more efficient customer experience.
Assistant Manager
Aldo Shoes
Providence
09.2021 - 04.2022
- Coordinated daily store operations to optimize workflow and maintain operational standards.
- Resolved customer inquiries and issues promptly to enhance overall shopping experience.
- Assisted customers with purchases and product selection.
- Processed transactions accurately, ensuring customer satisfaction and smooth sales flow.
- Maintained cleanliness and organization of the sales floor and merchandise displays.
Education
Bachelor - Business Management
Rhode Island College
Providence, RI05-2025
High School Diploma -
Sharon High School
Sharon, MA05-2019
Skills
- Client advocacy
- Patient support
- Documentation management
- Customer service
- Team collaboration
- Medication administration
- Problem solving
- Effective communication
- Time management
- Safety awareness
Languages
English
Native/ Bilingual
Portuguese
Full Professional
Cape Verdean Creole
Native/ Bilingual
Certification
- CPR Certification (Current)
First Aid Certification (Current)
Safety-Care Training Certification
Timeline
Direct Care Provider
Road to Responsibility
05.2026 - Current
Bank Teller
Citizens Bank
04.2025 - 04.2025
Driver
Uber
05.2024 - 04.2025
Guest Service Representative
European wax Center
07.2022 - 04.2024
Customer Service Representative
Health Source Ri
04.2022 - 07.2022
Assistant Manager
Aldo Shoes
09.2021 - 04.2022
Bachelor - Business Management
Rhode Island College
High School Diploma -
Sharon High School