Telma Lourenco
Houston,TX
Summary
Results-driven professional with experience in customer service and loan management. Known for attention to detail and strong time management skills, delivering personalized solutions and maintaining high standards of service. Eager to contribute to a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Concierge
Waterwall Place
HOUSTON, Texas
08.2025 - Current
- Managed front desk operations, greeting visitors and handling check-ins efficiently.
- Delivered personalized concierge services, catering to individual resident needs.
- Maintained knowledge of community policies and procedures for accurate assistance.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Personal Loan Specialist
OneMain Financial
HOUSTON, Texas
10.2023 - 06.2024
- Managed loan applications from start to finish, ensuring accuracy and timeliness.
- Provided exceptional customer service and resolved loan inquiries promptly.
- Analyzed credit reports and financial documents to determine eligibility for loan approval.
- Cultivated relationships with clients to understand financial needs and provide personalized loan solutions.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining client satisfaction.
- Demonstrated strong attention to detail, analyzing credit reports, and identifying delinquent accounts.
- Managed a high volume of accounts, negotiating payment arrangements, and resolving disputes efficiently.
- Utilized strong communication skills to educate clients on insurance policies and coverage options.
Sales Representative
AT&T
HOUSTON, Texas
09.2020 - 09.2023
- Maintained a state of continuous self-development and ongoing learning in order to become more proficient in the services I provided to our clients.
- Work closely with customers and other employees to demonstrate, promote, and sell a variety of AT&T products and services to ensure customers are receiving excellent customer service.
- Make complex technology simple for our clients to understand, and see unique value.
- Build relationships with retail customers while providing them with relevant and memorable interactions.
- Working together with the team in order to drive sales and surpass both individual and collective goals.
Waitress
Cafe Layal
HOUSTON, Texas
09.2018 - 06.2020
- Cleaned floors and tables for the dining area, ensuring that customers had a pleasant, hygienic dining experience.
- Effectively communicated with fellow team members in order to provide expert customer service and a fluid, efficient work environment.
- Accurately operated POS terminals in order to input customer orders, swipe credit cards, and enter cash amounts received in an extremely busy environment.
Education
High School Diploma -
Lamar High School
Houston, TX01-2020
Skills
- Problem solving
- Effective communication
- Time management
- Front desk operations
- Work ethic
- Attention to detail
- Customer service
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Concierge
Waterwall Place
08.2025 - Current
Personal Loan Specialist
OneMain Financial
10.2023 - 06.2024
Sales Representative
AT&T
09.2020 - 09.2023
Waitress
Cafe Layal
09.2018 - 06.2020
High School Diploma -
Lamar High School