TEMA RYALS
Mascotte
Summary
Dedicated and adaptable customer service professional with extensive experience in office administration, hybrid work environments, and high-volume call centers. Skilled in managing customer interactions with empathy and efficiency across phone and email channels. Known for exceptional organizational skills, the ability to multitask under pressure, and a commitment to delivering high-quality service and timely solutions. Recognized for reliability, professionalism, and a proactive approach to problem-solving in both collaborative and independent settings.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Mosholu Montefiore Community Center SYEP
08.2021 - Current
- - Recruit and enroll over 3,000 youth and young adult participants for summer employment programs.
- - Review and verify participant intake documents for accuracy and compliance.
- - Process and distribute MetroCards and debit cards to eligible participants.
- - Manage general office operations including answering multi-line phones, filing, and voicemail follow-up.
- - Build strong daily relationships with participants, coworkers, and supervisors.
- - Communicate effectively with teens, parents, and over 2,000 external agencies.
- - Maintain regular contact with families, school personnel, and community partners to ensure seamless program delivery.
- - Coordinate schedules, track attendance, and support program logistics in both in-person and remote settings.
Sales / Order Entry (Seasonal)
Omaha Steaks
10.2025 - 12.2025
- - Handled high-volume inbound calls to assist customers with placing holiday and gift orders.
- - Generated accurate orders for delivery to multiple households, ensuring correct product selection and shipping details.
- - Processed payments securely while following company policies and verification procedures.
- - Met and exceeded daily and weekly sales goals through strong product knowledge and persuasive communication.
- - Provided warm, professional customer service to resolve questions, recommend products, and enhance customer satisfaction.
- - Maintained detailed order notes and ensured all transactions were completed efficiently and error-free.
Customer Service Representative
Affinity Health Plan
Bronx, NY
09.2015 - 08.2020
- - Managed the full intake and authorization process for member services, collaborating with referral sources, providers, and members.
- - Created and submitted authorizations for a wide range of services including rehabilitation, maternity care, and outpatient care.
- - Reviewed clinical documentation to ensure medical necessity and compliance with plan guidelines.
- - Communicated authorization decisions to providers and members, addressing questions and resolving discrepancies.
- - Maintained accurate records and ensured timely follow-up on pending cases.
- - Delivered high-quality service in a fast-paced call center environment, consistently meeting performance and satisfaction goals.
Education
High School Diploma -
Brittian Academy
Thomasville, NCSkills
- Executive support
- Administrative support
- Office management
- Strong problem solver
Timeline
Sales / Order Entry (Seasonal)
Omaha Steaks
10.2025 - 12.2025
Executive Assistant
Mosholu Montefiore Community Center SYEP
08.2021 - Current
Customer Service Representative
Affinity Health Plan
09.2015 - 08.2020
High School Diploma -
Brittian Academy