TEMA RYALS
St. Cloud
Summary
Results-driven customer service professional with a strong background in office administration and logistics coordination. Successfully recruited and enrolled thousands of participants for youth programs while maintaining high satisfaction levels in customer interactions. Proven ability to manage high-volume inquiries and deliver timely, quality solutions in dynamic environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Mosholu Montefiore Community Center SYEP
08.2021 - Current
- - Manage general office operations including answering multi-line phones, filing, and voicemail follow-up.
- - Coordinate schedules, track attendance, and support program logistics in both in-person and remote settings.
- - Recruit and enroll over 3,000 youth and young adult participants for summer employment programs.
- - Review and verify participant intake documents for accuracy and compliance.
- - Process and distribute MetroCards and debit cards to eligible participants.
- - Build strong daily relationships with participants, coworkers, and supervisors.
- - Communicate effectively with teens, parents, and over 2,000 external agencies.
- - Maintain regular contact with families, school personnel, and community partners to ensure seamless program delivery.
Sales / Order Entry (Seasonal)
Omaha Steaks
10.2025 - 12.2025
- - Met and exceeded daily and weekly sales goals through strong product knowledge and persuasive communication.
- - Managed high-volume inbound calls to facilitate holiday and gift orders, ensuring a smooth customer experience.
- - Delivered warm, professional customer service to address inquiries, recommend products, and boost customer satisfaction.
- - Generated accurate orders for delivery to multiple households, ensuring correct product selection and shipping details.
- - Processed payments securely while following company policies and verification procedures.
- - Recorded detailed order notes and ensured accurate, timely transaction completion to minimize errors.
Customer Service Representative
Affinity Health Plan
09.2015 - 08.2020
- - Delivered high-quality service in a fast-paced call center environment, consistently meeting performance and satisfaction goals.
- - Managed intake and authorization process for member services, collaborating with referral sources, providers, and members to streamline service delivery.
- - Communicated authorization decisions to providers and members, addressing inquiries and resolving discrepancies to enhance member satisfaction.
- - Created and submitted authorizations for a wide range of services including rehabilitation, maternity care, and outpatient care.
- - Reviewed clinical documentation to ensure medical necessity and compliance with plan guidelines.
- - Maintained accurate records and ensured timely follow-up on pending cases, contributing to efficient resolution of member issues.
Education
High School Diploma -
Brittian Academy
Thomasville, NCSkills
- Administrative support
- Office management
- Problem solving
- Office administration
- Schedule coordination
- Compliance verification
- Calendar management
Timeline
Sales / Order Entry (Seasonal)
Omaha Steaks
10.2025 - 12.2025
Executive Assistant
Mosholu Montefiore Community Center SYEP
08.2021 - Current
Customer Service Representative
Affinity Health Plan
09.2015 - 08.2020
High School Diploma -
Brittian Academy