Temeka Benjamin
Houston,TX
Summary
Healthcare Patient Customer Service Representative with over 26 years of extensive expertise in patient advocacy and relationship building. Demonstrates a strong ability to enhance operational efficiency and service quality through effective engagement strategies and performance tracking. Committed to fostering collaborative environments and improving patient satisfaction through innovative workflow automation and crisis management solutions.
Overview
27
27
years of professional experience
Work History
Notary Signing Agent/Self Employment
Solutions for Success
Houston
05.2016 - Current
- Facilitate loan document signings, ensuring compliance and accuracy
- Streamlined client communication, enhancing satisfaction and trust
- Utilize legal knowledge to resolve signing discrepancies efficiently
- Coordinate with title companies to ensure timely document processing
- Manage complex notarization processes, ensuring legal compliance and accuracy
- Streamline document workflows, reducing processing time and enhancing client satisfaction
- Analyze and resolve signing discrepancies swiftly, leveraging in-depth legal knowledge to maintain document integrity and expedite processing
Resource Planning Associate Rep
Mindlance Staffing/Cigna
06.2023 - 03.2024
Medical Scheduling Specialist
Memorial MRI & Diagnostic Clinic
Houston, TX
01.2008 - 07.2016
- Coordinated with medical staff to ensure seamless patient flow
- Facilitated interdepartmental communication, enhancing overall clinic operations and patient satisfaction
- Managed daily operations, optimizing patient care and staff efficiency
- Implemented cost-saving strategies, achieving significant budget improvements
- Led team initiatives to streamline processes, enhancing productivity
- Collaborated with medical staff to boost patient satisfaction and service delivery
- Developed staff training programs, increasing competency and morale
- Spearheaded operational improvements, enhancing patient care quality and staff efficiency while optimizing budget through strategic cost-saving measures
Healthcare Administrator
Holly Convalescent Center
Holly, Michigan
05.1998 - 01.2008
Education
Houston Community College
Houston, TX06.2021
Diploma -
Natchitoches Central High School
Natchitoches, LA05.1990
Skills
- Patient Advocacy Engagement Strategies
- Performance Tracking
- Operational Efficiency
- Relationship Building
- Workflow Automation
- Service Quality
- Crisis Management
- Inventory Management
- Quality Assurance
- Risk Assessment
- Data Entry
- Health Education
- Technical Support
- Healthcare Compliance
- Service Coordination
- Patient Education
- Customer Retention
- Resource Allocation
- Regulatory Knowledge
- EHR
- Experienced
- Emotional Intelligence
Timeline
Resource Planning Associate Rep
Mindlance Staffing/Cigna
06.2023 - 03.2024
Notary Signing Agent/Self Employment
Solutions for Success
05.2016 - Current
Medical Scheduling Specialist
Memorial MRI & Diagnostic Clinic
01.2008 - 07.2016
Healthcare Administrator
Holly Convalescent Center
05.1998 - 01.2008
Houston Community College
Diploma -
Natchitoches Central High School