Temeka Z. Hawthorne
Mobile
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
USA Freestanding Emergency Room
10.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Medication Aide
The Brennity at Daphne
02.2023 - 09.2024
- Scanned, indexed and stored records to manage filing system, used Epic program and Yardi
- Maintained confidentiality and discretion working with sensitive materi
- Greeted visitors at reception, answering questions and providing direction
- Communicated openly with all levels of staff for maximum transparency and approachability
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and need
Certified Nursing Assistant In Training
Sadd's Healthcare
11.2021 - 03.2024
- Practiced safe patient transfer techniques assisted with moving patients to stretchers or wheelchair
- Monitored patient condition and assisted with ADLs, including feeding and ambulation
- Monitored and recorded vital signs, including radial pulse, respirations, and blood pressure
- Promoted stringent infection-control adherence, including proper hand-washing, sanitizing, and PPE use
- Maintained patient confidentiality in compliance with HIPAA protocols
- I was a student here back in 2008 as well, this is another journey
Education
Certified Nursing Assistant In Training -
Sadd's Healthcare
Mobile, Al11.2021
High School Diploma -
W.p Davidson High School
Mobile, AL05-1998
Skills
- Customer Service
- Scheduling
- Epic and Yardi Program
- Data Entry
- Verbal Communication
- Dedicated Team Player
- HIPAA compliance
- Insurance verification
- Customer service
- Patient registration
- Patient check-in
- Registration and admissions
- Appointment scheduling
- Money handling
Timeline
Patient Access Representative
USA Freestanding Emergency Room
10.2024 - Current
Medication Aide
The Brennity at Daphne
02.2023 - 09.2024
Certified Nursing Assistant In Training
Sadd's Healthcare
11.2021 - 03.2024
Certified Nursing Assistant In Training -
Sadd's Healthcare
High School Diploma -
W.p Davidson High School
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