Temeka Lubertine
Darlington,SC
Summary
Experienced Private Impound Manager with a strong background in customer service, data entry, and dispatching. Demonstrated ability to manage teams and ensure prompt response times. Highly skilled in using computer-aided dispatch systems and maintaining meticulous records. Possesses excellent communication and negotiation abilities, contributing to successful client interactions and efficient conflict resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PRIVATE IMPOUND MANAGER
Associates Asset Recovery
03.2024 - Current
- Reviews vehicle impound reports and documentation for 3 states
- SC, NC, & GA
- Maintains files and records in reference to vehicle impound and towed vehicles, determines if vehicle is eligible for release for all 3 states
- Responds to citizen inquiries regarding towed vehicles
- Performs related duties as assigned and maintains regular attendance
Dispatcher/Manager
Kauffs Towing
10.2013 - 01.2024
- Worked 40+ hrs./wk
- Assisted the customers with getting their vehicles towed whether they had an account or not
- Answering inbound/outbound calls
- Running credit cards for payments
- Releasing cars either to the insurance companies or the actual owner of the vehicle
- Manage a team of 8 dispatchers
- Manage scheduling, coordination and tracking of dispatchers shifts for the week
- Ensuring dispatchers are completing their daily task of efficient response time, the best practical job order assignments, tracking drivers, following up, and consistent communication
- Take calls for service, relay the requests to drivers, and monitor the progress of the tow
- Using computer-aided dispatch systems, they keep records and prepare detailed reports of all calls and all communications with towing services
- Skills Used: data entry, customer service, phone etiquette
Legal Assistant
Law office of Shafritz & Braten PA
09.2011 - 07.2013
- Collected on past due medical & credit card accounts
- Processed payments over the phone
- Negotiated different payment plans
- Worked on a predictive dialer while meeting monthly goal
Payday Loan Collector
Thomas, Brown & Associates
07.2011 - 08.2011
- Contacted people on their past due accounts
- Processed payments over the phone
- Data entry, inputting personal information
- Worked on a predictive dialer while meeting monthly goal
Legal Assistant
Law office of Shafritz & Braten PA
01.2011 - 07.2011
- Collected on past due medical & credit card accounts
- Processed payments over the phone
- Negotiated different payment plans
- Worked on a predictive dialer while meeting monthly goal
Medical Account Rep/Asst
Premium Asset Recovery Corp
07.2007 - 07.2010
- Team Leader
- Collected on past due medical accounts
- Assisted Team Leader with a team of 10
- Assisted customer with the financial issues to resolve the accounts
- Clerical work & also used predictive dialer system while meeting monthly goal
Education
Patient Care Tech - Medical
Florida Career College
West Palm Beach, FL01.2014
Skills
- Microsoft word
- Data entry
- Typing 41wpm
- Customer service
- Collections
- Phone Etiquette
- Clerical Experience
- Leadership
- Communication skills
- Dispatching
Certification
Driver's License, L107516512, 08/01/24, 08/31/32
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PRIVATE IMPOUND MANAGER
Associates Asset Recovery
03.2024 - Current
Dispatcher/Manager
Kauffs Towing
10.2013 - 01.2024
Legal Assistant
Law office of Shafritz & Braten PA
09.2011 - 07.2013
Payday Loan Collector
Thomas, Brown & Associates
07.2011 - 08.2011
Legal Assistant
Law office of Shafritz & Braten PA
01.2011 - 07.2011
Medical Account Rep/Asst
Premium Asset Recovery Corp
07.2007 - 07.2010
Patient Care Tech - Medical
Florida Career College
Driver's License, L107516512, 08/01/24, 08/31/32
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