TEMESIA JONES
Salisbury,NC
Summary
Experienced public safety and compliance professional with over 25 years in emergency dispatch and regulatory inspections. Demonstrates calmness under pressure while prioritizing life-safety emergencies and adhering to compliance standards. Skilled in coordinating communications between the public and field teams, excelling in fast-paced, around-the-clock environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
City of Concord
05.2025 - 01.2026
- Receiving and prioritizing 911 and non-emergency calls for police, fire, EMS, and city services
- Dispatching first responders
- Using skills in multitasking, rapid assessment, and clear communication
- Operating multi-line phone systems and computer-aided dispatch (CAD)
- Taking ownership to ensure exceptional service to every caller
- Maintaining accurate records, logs, and files
- Documenting inquiries and maintaining effective customer relations
- Monitored radio traffic to ensure efficient response coordination.
- Collaborated with law enforcement and fire services on incidents.
Meat & Poultry Inspector
NC State Dept. of Agriculture
05.2025 - 01.2026
- Conducting ante-mortem and post-mortem inspections of livestock
- Ensuring the humane handling of livestock
- Evaluated sanitation practices and procedures to ensure adherence to health standards
- Verified plant's implementation of Hazard Analysis Critical Control Point (HACCP) plan, ensuring food safety protocols were met
- Documented observations and findings in web-based information system, generating reports for regulatory compliance reviews
- Maintaining compliance with safety, environmental, and quality regulations through proactive enforcement
Fresh Foods Manager
Harris Teeter
05.2025 - 01.2026
- Promoting a customer forward environment for high service expectations
- Trained department personnel to enhance customer service skills and improve customer satisfaction
- Training personnel on the importance of food safety and sanitation practices
- Maintained ServSafe certification to uphold food safety and sanitation standards
- Managed inventory of raw, perishable, and frozen food in deli and bakery departments.
- Coordinated weekly operational schedules for 19 personnel to ensure optimal coverage and service delivery
- Conducting monthly departmental inventories and maintaining proper product levels
Lead Cake Decorator
Publix
02.1994 - 07.1999
- Creating customer cakes and pastries for birthdays, weddings, anniversaries, special occasions, and corporate events
Customer Service Clerk/Assistant Bookkeeper
Winn-Dixie
02.1994 - 07.1999
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction
- Trained new cashiers on customer service protocols and store procedures, ensuring consistent service quality
- Processed bank deposits at the end of each shift, ensuring accurate financial records and cash management
- Reconciling all monies, checks, and coupons
- Performing data entry with accuracy and attention to detail
Education
High school diploma -
Deerfield Beach High
Deerfield Bch, FL06-1991
Skills
- Effective communication
- Excellent customer service
- Teamwork
- Multitasking abilities
- Stress tolerance
- Dependable
- Problem solving
- Critical thinking
- Task prioritization
- Organization
- Self-driven
- Microsoft Office
- Data entry accuracy
- Attention to detail
- Inventory control
- CAD software
- Incident documentation
Certification
- Telecommunicator Certification Training Course - Rowan-Cabarrus Community College, Concord, NC 2025
- NCIC Operator Certification / Terminal Operator - North Carolina State Bureau of Investigation 2025
- USDA Inspection Methods Training Course - NC Dept. of Agriculture and Consumer Services, Raleigh, NC 2023
- ServSafe Manager Certification - National Restaurant Association - Course completed at Harris Teeter Corporate Quality Assurance Office, Matthews, NC 2018
Timeline
911 Telecommunicator
City of Concord
05.2025 - 01.2026
Meat & Poultry Inspector
NC State Dept. of Agriculture
05.2025 - 01.2026
Fresh Foods Manager
Harris Teeter
05.2025 - 01.2026
Lead Cake Decorator
Publix
02.1994 - 07.1999
Customer Service Clerk/Assistant Bookkeeper
Winn-Dixie
02.1994 - 07.1999
High school diploma -
Deerfield Beach High