Hi, I’m
Temitope Aiyeniko
Sugar Land,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
year of professional experience
1
Certification
Work History
Ttec (TeleTech) - HealthCare Solutions
Customer Service Representative
10.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- 'Manage over 30 incoming calls, per day from customers.
HomeWell Senior Care
Home Health Care Worker
05.2023 - 11.2023
Job overview
- Enhanced patient well-being by providing compassionate and attentive care.
- Improved patient mobility through personalized exercise plans and physical therapy techniques.
- Assisted patients with daily living activities, resulting in higher quality of life.
- Facilitated recovery process for post-operative patients by administering wound care and monitoring vital signs.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Managed approximately 4-5 member per day.
Education
Delta State University, Abraka, Delta State. Nigeria
Bachelor of Education from Educational Administration
11.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Consultative Sales
- Appointment Scheduling
- Customer Relations
- Delivery Scheduling
- Staff education and training
- International sales support
Certification
general lines Agent (life, health & accident)
Reading, Researching, Traveling and cooking.
I love learning new ways on improving myself and i love helping people. I love to leave a lasting inpact by ,making sure my clients get what it is they are calling in for.
Languages
English
Full Professional
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2023 - Current
Home Health Care Worker
HomeWell Senior Care
05.2023 - 11.2023
Delta State University
Bachelor of Education from Educational Administration
general lines Agent (life, health & accident)
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