Temitope Osilaja
La Habra
Summary
Dedicated and versatile professional with over a decade of experience at Disneyland Resort, specializing in leadership, training, and guest service excellence. Proven ability to build strong partnerships with peers and leaders, mentor team members, and maintain high operational standards. Committed to ensuring efficiency, team development, and outstanding guest experiences.
Overview
15
15
years of professional experience
Work History
Guest Service Manager
Disneyland Resort
01.2021 - Current
- Manage daily operations of Pym Test Kitchen at Disney California Adventure, ensuring efficiency, safety, and exceptional guest experiences.
- Oversee the Safety Team, maintaining compliance with company and state health and safety standards.
- Supervise inventory management, ensuring accurate stock levels, and minimizing waste.
- Ensure all food is prepared, presented, and delivered in a timely, high-quality manner.
- Attend ongoing food safety and leadership training to uphold the highest operational standards.
- Monitor restaurant development and sustainability initiatives, supporting Disney’s environmental goals.
- Engage with guests to address and resolve concerns promptly and professionally.
- Delegate daily responsibilities, coach cast members, and foster professional growth and team development.
Kitchen Lead & Pantry Lead
Disneyland Resort
03.2019 - 03.2021
- Train, coach, and develop Cast Members on kitchen operations and safety procedures at Galactic Grill.
- Collaborate with chefs and leaders on high-level projects to enhance efficiency and quality.
- Provide guest guidance regarding food sensitivities and allergies, ensuring compliance with health and safety regulations.
- Led the team to achieve record-high profit margins for the location.
- Ensure food quality, presentation, and sanitation standards are consistently met.
- Investigate and resolve guest concerns regarding food quality, or service.
- Coordinate daily assignments to maximize team productivity, and minimize waste.
- Maintain regulatory records, including sanitation, HACCP, and allergy consultation logs.
Bussing Lead
Disneyland Resort
01.2011 - 10.2019
- Increased location efficiency by improving table turnaround, accommodating higher guest volume.
- Organized team assignments to ensure optimal coverage and smooth operations.
- Maintained dining area cleanliness and sanitation standards.
- Trained Cast Members in the 'Five Keys' principles of Safety, Courtesy, Show, Efficiency, and Inclusion.
- Partnered with Leaders to enhance Guest Survey Cleanliness scores.
- Conducted daily roll calls and individual check-ins to communicate goals and expectations.
Education
Barbering Program -
21st Century Beauty Academy
01.2021
Sociology Major - undefined
Fullerton College
01.2017
High School Diploma - undefined
Mt. SAC Adult School
01.2010
Skills
- Leadership & Mentoring
- Guest Service Excellence
- Food Safety & Sanitation (HACCP)
- Team Training & Development
- Operational Efficiency
- Conflict Resolution
- Strong organizational skills
- Community Engagement & Volunteerism
Community Service
- Whittier Lighthouse Church, Children’s Ministry Volunteer, 2016-01-01, Present, Support children’s programs by teaching, mentoring, and assisting with activities and events., Help foster a safe, fun, and positive environment for children’s spiritual and personal growth.
- Meals on Wheels, Volunteer, 2014-01-01, Present, Deliver meals to seniors and individuals with limited mobility., Provide companionship and wellness checks to promote community connection and care.
- HOPE Worldwide, Volunteer, 1997-01-01, 2005-01-01, Helped raise funds for underprivileged children affected by HIV/AIDS., Provided companionship by reading to and playing with children, promoting emotional support and well-being.
Timeline
Guest Service Manager
Disneyland Resort
01.2021 - Current
Kitchen Lead & Pantry Lead
Disneyland Resort
03.2019 - 03.2021
Bussing Lead
Disneyland Resort
01.2011 - 10.2019
Sociology Major - undefined
Fullerton College
High School Diploma - undefined
Mt. SAC Adult School
Barbering Program -
21st Century Beauty Academy