Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
07.2023 - 02.2025
Responded to customer requests for products, services, and company information.
Responded proactively and positively to rapid change.
Investigated and resolved accounting, service and delivery concerns.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Responded to customer inquiries and provided technical assistance over phone.
CNA
STPH
03.2022 - 06.2023
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Crossing Gaurd
Sheriff Office
09.2022 - 05.2023
Instructed children to safely cross streets using crosswalk and watching traffic lights.
Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
Reported on-campus vehicle infractions to school administration.
Reported reckless motorists or anyone creating unsafe situations for students to school management.
Education
High School Diploma -
Bogalusa High
Bogalusa
05-2009
Skills
Account updating
Scheduling
Complaint resolution
Consultative sales
Calm demeanor
Timeline
Customer Service Representative
Conduent
07.2023 - 02.2025
Crossing Gaurd
Sheriff Office
09.2022 - 05.2023
CNA
STPH
03.2022 - 06.2023
High School Diploma -
Bogalusa High
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