Tempestt McDaniel
Dora,AL
Summary
Patient Services Representative experienced in front office coordination and medical reception. Managed multi-line phone systems, scheduled patient appointments, and verified insurance coverage while coordinating surgical procedures with necessary pre-certifications and authorizations. Delivered exceptional customer service and maintained accurate medical records within electronic charting systems.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Receptionist
Moore-Smith Comprehensive
Homewood, Alabama
01.2026 - Current
- Greeted patients and visitors, providing efficient front-desk support and information.
- Answer multiple phone lines and assist patients with questions and requests.
- Schedule and manage patient appointments.
- Collected copays and patient payments, ensuring accurate financial transactions.
- Verify patient insurance coverage and update insurance information.
- Managed coordination of specialty referrals for patients..
- Addressed minor billing questions to support patient understanding. and account-related tasks.
- Run payment and billing reports.
Surgery Scheduler
Urology Centers of Alabama
Birmingham, AL
03.2023 - 10.2023
- Scheduled surgical procedures, and consulted for multiple surgeons at multiple hospitals.
- Contacted patients to schedule for surgery and provided pre-surgery instructions.
- Confirmed insurance coverage for surgical procedures to ensure patient eligibility.
- Secured pre-certification, referrals, and authorizations necessary for surgical procedures.
- Notified the appropriate device representative prior to surgery.
- Notified the appropriate device needed representative prior to surgery.
Front Office Coordinator/Receptionist
Dr. James Gewin
Vestavia Hills, AL
07.2021 - 02.2022
- Managed multiple phone lines to ensure timely assistance and support.
- Scheduled appointments.
- Maintained and organized medical records for patients.
- Communicate with patients through the patient portal.
- Take messages throughout the day.
- Referrals to a specialist.
- Referrals to specialist.
- Collected and communicated messages to ensure timely follow-up.
- Medical Records.
Unit Secretary/Monitor Tech
Noland Health Services
Birmingham, AL
01.2021 - 07.2021
- Welcomed visitors, physicians, families, and vendors, ensuring a positive first impression of the facility.
- Reports pertinent dysrhythmia and other data to nursing staff.
- Supported Nurse Manager by documenting nurse and PCT assignments, facilitating effective staff coordination.
- Monitored cardiac activity of patients to ensure stability.
- Report pertinent dysrhythmia and other data to nursing staff.
- Accurately identified and documented cardiac dysrhythmias, contributing to timely patient care and safety.
- Handled call lights and communicated patient requests to nursing staff.
Unit Secretary (Preoperative Department and Pre Admit Testing)
Brookwood Baptist Hospital
Birmingham, AL
10.2015 - 03.2018
- Welcomed patients and family members upon unit entry to create a positive first impression.
- Maintained accuracy of multiple electronic surgery boards to ensure real-time updates for staff.
- Notified nurses promptly of patient arrivals to facilitate timely care.
- Entered orders for laboratory tests.
- Entered physicians orders.
- Prepped charts.
- Delegated nursing tasks to optimize workflow and patient support..
- Made nurse assignments.
- Arranged transport for in-house patients.
- Ordered supplies for the department.
- Prepared patient charts for upcoming appointments and procedures..
- Assigned nurse assignments
- Communicated with physicians and their office staff destination.
Unit Secretary
Southern Hills Medical Center (Total Joint and Spine Center)
Nashville, TN
12.2013 - 12.2014
- Performed clerical and administrative tasks to support unit operations.
- Scheduled social work consults and follow-up appointments.
- Greeted visitors at reception desk.
- Ordered supplies for the unit.
- Managed room assignments to optimize patient flow and unit efficiency.
- Performed clerical and administrative task.
- Determined room assignments for patients efficiently.
Patient Care Tech/Unit Secretary
St. Thomas Midtown Hospital (8 Kidd)
Nashville, TN
09.2010 - 12.2013
- Assisted patients with personal care and activities of daily living.
- Assisted registered nurses with treatments ordered by physicians.
- Answered call lights and multiple phone lines and directed the caller to the appropriate person.
- Supported registered nurses in implementing physician-ordered treatments to enhance patient care.
- Performed clerical duties, entering physicians orders.
- Welcomed visitors and patients at the front desk.
- Delivered clerical assistance to registered nurses and physicians, facilitating smooth workflow and patient management.
Education
High School Diploma -
Heritage Covenant schools
Franklin, TennesseeCNT Certificate -
N.A.T.S
Nashville, TennesseeSkills
- Medical Receptionist
- Front desk
- Multi-line phones
- Patient scheduling
- Medical Scheduling
- Insurance verification
- Medical billing
- Medical Records
- EMR Systems
- Order entry
- Vital signs
- Hospital experience
- Electronic charting
- Medical terminology
Certification
CNA CPR Certification, Cardiac Monitor Technician
Timeline
Receptionist
Moore-Smith Comprehensive
01.2026 - Current
Surgery Scheduler
Urology Centers of Alabama
03.2023 - 10.2023
Front Office Coordinator/Receptionist
Dr. James Gewin
07.2021 - 02.2022
Unit Secretary/Monitor Tech
Noland Health Services
01.2021 - 07.2021
Unit Secretary (Preoperative Department and Pre Admit Testing)
Brookwood Baptist Hospital
10.2015 - 03.2018
Unit Secretary
Southern Hills Medical Center (Total Joint and Spine Center)
12.2013 - 12.2014
Patient Care Tech/Unit Secretary
St. Thomas Midtown Hospital (8 Kidd)
09.2010 - 12.2013
High School Diploma -
Heritage Covenant schools
CNT Certificate -
N.A.T.S