Tena Lakew
Antioch,TN
Summary
Dynamic and results-driven professional with extensive experience at Mucho Express as a Cashier Team Lead. Proven expertise in cash handling and problem-solving, consistently enhancing customer satisfaction and team performance. Recognized for training new cashiers and maintaining operational efficiency, contributing to a positive shopping experience and fostering customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Mucho Express
07.2020 - 10.2023
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Warehouse Worker
Federal Express
11.2022 - 08.2023
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Consistently lifted materials weighing as much as 75 pounds.
Education
Bachelor of Science - Electrical Engineering
WOLLO UNIVERSITY
Kombolcha Ethiopia06-2019
Skills
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Pallet jack
- RF scanning
Certification
- forklift certified
forklift certified
I have successfully completed a forklift course and passed the exams, earning my certificate
Languages
English
Professional Working
Timeline
Warehouse Worker
Federal Express
11.2022 - 08.2023
Cashier Team Lead
Mucho Express
07.2020 - 10.2023
Bachelor of Science - Electrical Engineering
WOLLO UNIVERSITY
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