Tenaria McCoy
Houston
Overview
10
10
years of professional experience
Work History
Data Analyst
Aetna
Houston
06.2025 - Current
- Conducted quality assurance checks on datasets to ensure integrity and reliability.
- Maintained documentation of processes and workflows for future reference and compliance.
Wheelchair Agent
Unifi Service
06.2025 - 02.2026
- Helps passengers with mobility challenges safely navigate airports, guiding them from check-in to their gate and assisting with baggage, and from arriving flights to Baggage claims and exits.
Concierge/Front Desk
Village of Southampton
Houston
10.2024 - 05.2025
- Communicated with residents daily, provided friendly and courteous service, and answered questions
- Answering and transferring phone calls to employees, taking messages, and screening calls
- Sorting, delivering, and handling office correspondence
- Keeping the reception area and common areas clean and tidy, and restocking office supplies
- Assisting in maintaining office security and recording details of people entering the organization
- Welcoming visitors and directing them to the correct person or office
Customer Service Representative
CVS CARE
02.2019 - 10.2024
- Handle customer inquiries, answer questions, and resolve problems in a timely manner
- Created a new customer database by entering customer information into a database
- Daily communication with teammates about new updates and information
- Assisting teammates with help with Customer issue
- Remote
Customer Service Representative
Alorica Calling Center
Humble
02.2017 - 02.2019
- Created a new customer database by entering customer information into a database
- Recorded client needs, developed a response plan, and provided solutions
Cashier
Sam's Club
Houston
08.2017 - 01.2019
- Completed Customer transactions
- Updated customers on monthly discounts
- Register Customer membership cards
- Completed Customer membership monthly payment
- Worked at Sam's Club Café as cashier and cook
- Placed unpurchased items back on correct isles
Custodian
East Houston Nursing Home
07.2016 - 08.2017
- Sweeping, mopping, and vacuuming floors, emptying trash and recycling, cleaning and sanitizing restrooms and common areas, dusting furniture and surfaces, and performing minor maintenance and stocking supplies
Hostess
Olive Garden
Houston
06.2016 - 01.2017
- Welcome and greeted guests.
- Accommodate guest with hospitality while they wait to be seated
- Communicated with servers about reservations and provide time management
- Document party reservations/ Prepare reservations, seating arrangements
Education
High school -
Westfield high school
Houston05-2016
Houston Community College
Skills
- Customer service
- Time management
- Computer literacy
- Microsoft Word
- Food service
- Communication skills
- Restaurant experience
- Guest services
- Fast
- Empathetic
- Technical proficiency
- Quantifiable customer satisfaction metrics
Timeline
Data Analyst
Aetna
06.2025 - Current
Wheelchair Agent
Unifi Service
06.2025 - 02.2026
Concierge/Front Desk
Village of Southampton
10.2024 - 05.2025
Customer Service Representative
CVS CARE
02.2019 - 10.2024
Cashier
Sam's Club
08.2017 - 01.2019
Customer Service Representative
Alorica Calling Center
02.2017 - 02.2019
Custodian
East Houston Nursing Home
07.2016 - 08.2017
Hostess
Olive Garden
06.2016 - 01.2017
High school -
Westfield high school
Houston Community College