Tendi Remy

Allentown,PA

Summary

Outgoing and energetic hospitality professional with 13 years of experience in sales and customer service. Proven ability to create memorable guest experiences, educate customers on wine profiles, and drive retail and wine club sales.

Overview

years of professional experience

Certification

Work History

Tasting Room Ambassador

Vino Veritas Wine Room

Souderton, Pennsylvania

03.2026 - Current

Greeted visitors warmly and led engaging, educational tasting flights for groups up to 5 people.
Drove retail sales and promoted Pinnacle Ridge Wine Club, resulting in a 2% increase in new memberships.
Maintained clean tasting spaces, polished glassware, and restocked wine inventory for daily operations.
Processed POS transactions accurately and handled cash drawers.

Retail Sales Consultant

AT&T Mobility

Quakertown, Pennsylvania

02.2013 - 10.2025

Guided customers in selecting mobile plans and devices that best fit their needs, enhancing customer satisfaction.
Managed large crowds during peak hours while fostering a positive and welcoming environment.
Addressed guest complaints promptly and professionally, ensuring high levels of customer satisfaction.

Part Time Event Server

Blue Mountain Vineyards

New Tripoli, Pennsylvania

06.2017 - 06.2019

Set up and cleaned event spaces before and after gatherings.
Served food and beverages to guests during vineyard and wine festival events.
Engaged with guests to promote vineyard offerings and activities.
Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.

Education

Bachelor of Arts - Political Science And Government

Lehigh University

Bethlehem, PA

06-1997

Skills

Wine Education: tasting notes
Wine club sales

Operations: POS systems, cash handling, and inventory stocking
Customer Service: Conflict resolution, VIP hosting, and event execution