TENECIA SAPPLETON
Abilene
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ashley Furniture HomeStore
Brandon, FL
07.2022 - 02.2024
- Working with dispatch and delivery team, providing customers help and solutions over the phone. Helping customers with different finance options. Working reports in the back office to make sure RSA's sales are fixed. Processing and scanning in paperwork, keeping office organized, and working control R 's. Most importantly providing the best customer care experience possible.
Customer Service Representative
Lowe's Home Improvement
Valrico, FL
11.2019 - 04.2022
- In my position working at the front desk, I answered customer phone calls and helped them with any problems that they had which I enjoyed doing. In my position I dealt with returns at the store and any orders that customers placed. Took care of payments and cancellation of orders, taking credit cards applications and any promotions we had currently. Shortly I was promoted to head cashier with my responsibilities being; taking care of cashier schedule, lunches, breaks, as well as doing tasks such as cleaning, stocking, snacks, and drinks.
Cashier and Customer Service Representative
The Home Depot
Delray Beach, FL
10.2017 - 04.2019
- Answering phone calls, dealing with returns and payments. In addition to taking credit card payments over the phone. Organizing and keeping workspace clean. Promoted to Head cashier with 6 months my role was to make cashier schedules plan their lunches and breaks and make sure each register was open.
Education
High school diploma -
Albena Lake Hodge Comprehensive School
The Valley06-2016
Skills
- Organizational skills
- Time management
- Typing
- Outbound Sales
- Inside Sales
- Customer service
- Salesforce
- Data entry
- Microsoft Office
- Retail sales
- Communication skills
- Computer skills
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Ashley Furniture HomeStore
07.2022 - 02.2024
Customer Service Representative
Lowe's Home Improvement
11.2019 - 04.2022
Cashier and Customer Service Representative
The Home Depot
10.2017 - 04.2019
High school diploma -
Albena Lake Hodge Comprehensive School