Teneia Harris
Stone Mountain,GA
Summary
Talented Customer Service and Data Entry Associate skilled at balancing customer needs and company demands. Provides superior customer service and resolves all issues quickly and with a positive attitude. Personable professional capable of building immediate, positive customer rapport and long-term loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
University Of North Ga
Dahlonega, GA
01.2023 - 03.2024
- Dedicated to consistently providing good customer service
- Maintain business operations by communicating with management and colleagues
- Forecast manpower requirements based on daily workload and company's needs
- Monitor department performance data to identify and avoid potential risks
- Order weekly supplies
- Inspect product for freshness daily
- Follow all safety protocol and ensure good health scores.
Customer Service Representative
Kaiser Permanente
Atlanta, GA
04.2015 - 07.2022
- Demonstrated leadership skills by training line cooks to be efficient
- Managed hourly, back of house staff and assists in the day-to-day operations of all areas of the kitchen including production, prep, stewarding, purchasing and receiving
- Assured that all line cooks are trained to create all menu items following the established recipes to ensure consistency of presentation and flavor
- Maintained, motivated and inspire a cohesive team, while working calmly under pressure.
Security Officer
Allied Universal Security
Atlanta
06.2016 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Lead Customer Service Associate
State Farms
01.2016 - 01.2021
- Successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores
- Exceeded service goals while leveraging customer service, sales and employee management best practices
- Generated leads for new sales through telephone and email contact with customers
- Answered 50+ inbound calls daily and made 15+ outbound calls daily
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
- Maintained up-to-date knowledge of insurance policies.
Education
Medical Assistant Diploma -
Georgia Medical Institute
High School Diploma -
Stephenson High School
Skills
- Effective Communication
- Inventory Control
- Invoicing and Billing
- Strong Organizational Skills
- Documentation and Reporting
- Appointment Scheduling
- Bookkeeping
- Date Entry
- Tech-Savvy
Timeline
Customer Service Representative
University Of North Ga
01.2023 - 03.2024
Security Officer
Allied Universal Security
06.2016 - 09.2021
Lead Customer Service Associate
State Farms
01.2016 - 01.2021
Customer Service Representative
Kaiser Permanente
04.2015 - 07.2022
Medical Assistant Diploma -
Georgia Medical Institute
High School Diploma -
Stephenson High School