Teneika Nash
Manor,TX
Summary
Results-oriented leader skilled in managing P&L performance, optimizing operational efficiencies, and driving team development. Expert in implementing strategic business plans and enhancing customer satisfaction through effective performance monitoring and relationship building. Committed to maintaining food safety standards while spearheading company initiatives and fostering a collaborative work environment.
Overview
24
24
years of professional experience
Work History
Manager
Whataburger
Austin, TX
02.2026 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Drives customer satisfaction initiatives, enhancing guest experience through strategic service improvements.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Operating Partner
Whataburger
Austin/Manor, TX
05.2007 - 02.2026
- Analyzes operational metrics to identify areas for process improvement and cost reduction.
- Collaborates with cross-functional teams to optimize inventory management and supply chain efficiency.
- Develops and implements training programs to enhance staff performance and retention.
- Oversees daily operations to ensure compliance with company standards and policies.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Recruited and hired qualified candidates to fill vacancies.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Determined appropriate financial goals and administered budgets to control expenses.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Manager
Whataburger
Austin, TX
02.2006 - 05.2007
- Oversaw daily operations, ensuring efficient workflow and high standards of customer service.
- Implemented process improvements that reduced wait times and increased customer satisfaction.
- Trained and mentored team members to enhance performance and improve service delivery.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
Team Leader
Whataburger
Austin TX
02.2003 - 02.2006
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented workflow improvements, reducing wait times and increasing customer satisfaction.
- Supervised daily operations, ensuring compliance with food safety and health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty retention.
Team Member
Whataburger
Austin TX
11.2002 - 02.2003
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated kitchen equipment safely while adhering to food safety protocols.
- Assisted in training new employees on operational procedures and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Science - Computer Programming
Huston-Tillotson University
Austin, TX05-2006
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Concordia University Texas
Austin, TX05-2002
Skills
- Food safety compliance
- Labor Law Compliance
- Performance management & evaluations
- Decision-making in a fast pacedd environment with the ability to Multitask
- Recruitment and onboarding
- Fast-paced decision-making
- Time management and Organizational skills
- Team leadership
- Customer service
- Communication and presentation
- Business and expense planning
- KPI analysis for improvement
- Recruitingngng, Interviewing, Employee onboarding & Training
- Inventory management
- Adaptability and flexibility
- Attention to detail
- Work Planning and Prioritization
- Computer skills
- HR issue investigation
Timeline
Manager
Whataburger
02.2026 - Current
Operating Partner
Whataburger
05.2007 - 02.2026
Manager
Whataburger
02.2006 - 05.2007
Team Leader
Whataburger
02.2003 - 02.2006
Team Member
Whataburger
11.2002 - 02.2003
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Concordia University Texas
Bachelor of Science - Computer Programming
Huston-Tillotson University