Teneille Grimes
Huntsville,AL
Summary
Compassionate and compliance-focused customer service expert with 9 years of experience supporting clients in regulated industries. Skilled in patient scheduling, healthcare inquiries, and CRM-based service delivery. Adept at resolving escalations with empathy and accuracy. Currently seeking a healthcare support or patient services role where professionalism and communication are key.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance Analyst
The Home Depot Store Support Center
06.2021 - Current
- Supported confidential customer inquiries with strict adherence to policy and privacy standards.
- Handled escalated concerns with professionalism, resolving 95% on first contact
- Monitored regulatory changes and ensured service delivery remained compliant.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
Business Development Coordinator
The Home Depot Store Support Center
01.2020 - 06.2021
- Delivered high-level support to internal and external clients, acting as liaison between service and operations.
- Utilized CRM tools to track service interactions, improving case-follow up by 30%.
- Collaborated with leadership to improve response times and satisfaction in sensitive service areas.
Customer Service Representative
The Home Depot Store Support Center
07.2016 - 01.2020
- Assisted with high-volume service requests, including sensitive account-related matters.
- Demonstrated compassion and discretion when resolving customer concerns.
- Achieved 90%+ customer satisfaction scores in annual performance reviews.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Nursing
Herzing University
Dearborn, MI12-2028
Skills
- Patient Scheduling & Support
- HIPAA Awareness & Confidentiality
- Medical CRM Systems (Salesforce Health)
- Claims & Benefits Inquiries
- Escalation Resolution
- Healthcare Compliance
- Remote Support Experience
- Communication & Documentation
Certification
- Conflict Resolution & Negotiation
- Salesforce Service Cloud
- Google Analytics
- Customer Success Management (CSM)
Timeline
Compliance Analyst
The Home Depot Store Support Center
06.2021 - Current
Business Development Coordinator
The Home Depot Store Support Center
01.2020 - 06.2021
Customer Service Representative
The Home Depot Store Support Center
07.2016 - 01.2020
Bachelor of Science - Nursing
Herzing University
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