Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Teneisha Hill

Columbus,USA

Summary

Motivated Associate Team Leader with relevant background in team management, project coordination and process improvement. Strong skills in conflict resolution, communication and leadership demonstrated through effective team collaboration and successful project completion. Previous work impact includes improved team productivity, streamlined processes and enhanced interdepartmental cooperation.

Overview

5
5
years of professional experience

Work History

Associate Team Leader Office Manager (Remote)

H&R Block
Whitehall, US
11.2023 - Current
  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Answer phones and greet clients in a personalized, friendly. And inviting manner
  • Match clients with the best-suited tax professional for there needs
  • Schedule clients how they would like to be scheduled
  • Maintain office cleanliness and organization of resources with team members
  • Cold calling and conducting phone screens
  • Order upfront office supplies
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Complete daily reconciliation countdown cash drawer
  • Comply with all company policies and procedures including IRS
  • Operated and use POS system
  • Managed a team of 12 tax professionals, overseeing all aspects of tax return preparation and filing
  • Reviewed completed tax returns for accuracy and quality control before submission to clients or government agencies
  • Managed client relationships by providing exceptional customer service throughout the entire tax process

Cashier/Customer Service

Giant Eagle
Bexley, US
05.2024 - 12.2024
  • Customer service: Greeting customers, processing orders, and ensuring orders are fulfilled
  • Product knowledge: Becoming familiar with products in the store and answering questions
  • Safety: Handling products and equipment in accordance with food safety and safety guidelines
  • Cleanliness: Maintaining cleanliness of the department and work area
  • Other duties:
  • Finalizing sale and collecting payment
  • Deducting for coupons
  • Accepting tender from guest
  • Assisting in the execution of all company initiatives and programs
  • Actively demonstrating selling techniques
  • Bagging food
  • Helping load the cart

Assistant Store Manager

Dollar General
Columbus, US
06.2022 - 10.2023
  • Training and supervising employees
  • Making sure employees deliver high-level customer service to shoppers
  • Receiving and attending to customer complaints
  • Making sure the store is operating in an optimal fashion
  • Taking down inventory records
  • Processing new hire paperwork, including SS #'s
  • Administrative tasks, such as filing or data entry
  • Participating in making up the work schedule for store employees
  • Assisting the manager in the hiring of new employees
  • Performing bookkeeping or accounting work, like processing invoices and balancing accounts

Lead/Packer/Dock/TDR Runner

Amazon Fulfillment Associates
Obetz, US
12.2020 - 03.2022
  • Picked packed customers order meeting daily quotas
  • Accurately and efficiently performed primary job functions determined by work assignment
  • Completed inventory paperwork for inbound receiving
  • Operated equipment Hand Pallet Jack, RF Scanner, Kindle Tablet
  • Receive materials coming into warehouse by vendors
  • Evaluated and gathered products requests, produced shipping tags, and distributed product requests to customers
  • Load Trucks
  • TDR (Trailer Docking & Releasing) Dock Doors
  • Performed series of checks before the failed can enter or depart dock door

Warehouse Lead/Supervisor

Plantation Products
Lockbourne, US
09.2020 - 03.2021
  • Prepared seed panel displays for Walmart,Lowe's,Home Depot
  • Train monitor team numbers of picking and ensuring they follow and maintain daily goals
  • Ensure all daily paperwork is in order and accurate
  • Keep track of packing and picking of shipment being shipped
  • Packing & Shipping orders in Large Volumes
  • Adhere to productivity & accuracy standards
  • Restocking required picked items

Education

College Certification - Bookkeeping

Columbus State Community College
Columbus, OH
07.2025

Certification - Administrative Assistant

Med Certs
07.2025

Skills

  • Banquet Experience
  • Front desk
  • Multi-line phone systems
  • Office experience
  • RF Scanner
  • Typing
  • Medical office experience
  • Warehouse Supervisor Experience
  • Communication skills
  • Warehouse Associate
  • Clerical experience
  • Recruiting
  • Logistics
  • Shipping & Receiving
  • Organizational skills
  • Cash handling
  • Customer service
  • Leadership
  • Accounts Payable

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Cashier/Customer Service

Giant Eagle
05.2024 - 12.2024

Associate Team Leader Office Manager (Remote)

H&R Block
11.2023 - Current

Assistant Store Manager

Dollar General
06.2022 - 10.2023

Lead/Packer/Dock/TDR Runner

Amazon Fulfillment Associates
12.2020 - 03.2022

Warehouse Lead/Supervisor

Plantation Products
09.2020 - 03.2021

College Certification - Bookkeeping

Columbus State Community College

Certification - Administrative Assistant

Med Certs

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